Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Timeline
Generic
LOUIS NWANDU

LOUIS NWANDU

Lagos,LA

Summary

Dynamic and detail-oriented professional with a strong background in customer service and sales. Demonstrates excellent team player abilities, great communication and management skills, and a professional appearance. Proven track record of top sales performance and expertise in problem solving, time management, and organisational skills. Adept at handling pressure with resilience, showcasing leadership and energetic work attitude. Proficient in Microsoft Office, telecommunication, internet marketing, and fashion industry knowledge.

Overview

13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work history

Modern Retail Manager

Monument Distillers Nigeria Limited
10.2021 - 11.2025

Managed key accounts, including large supermarkets, to drive increased sales orders.
Closed sales orders effectively while implementing promotional strategies for productivity.
Raised sales orders through targeted promotions and strategic account management.


Senior Business Development Representative (BDR 2)

International Breweries Plc
Asaba, Nigeria
03.2018 - 09.2021
  • Skilled business developer and sales professional with proven track record of success in sales. Develops and sustains a devoted client base by leveraging strong relationship-building abilities and thrives in creating strategies for elevated sales.

Acting Sales Team Leader

International Breweries Plc
Asaba, Nigeria
10.2018 - 01.2019
  • Oversaw activities and performance of Asaba sales team across 10 LGAs.
  • Coordinated shipment of approximately 120,000 cases monthly, generating cash turnovers exceeding N250 million.
  • Drove ABI market share and revenue growth through strategic leadership.
  • Achieved 3% increase in Asaba sales team performance by Q4 2018 compared to previous year.

Shop Consultant

Airtel Nigeria
Port Harcourt, Nigeria
02.2014 - 02.2018
  • Managed customer inquiries, complaints, and billing questions to enhance service quality.
  • Resolved payment extension requests while maintaining customer satisfaction.
  • Calmed upset customers, rebuilding trust through effective communication.
  • Collaborated with internal partners in accounting and operations to streamline problem resolution.
  • Achieved sales targets through cross-selling and upselling strategies.
  • Demonstrated expertise in building strategic relationships to foster loyalty.
  • Applied creative problem-solving skills to address complex issues efficiently.
  • Provided four years of dedicated customer support within Airtel Networks showrooms.

Assistant Stock Controller

Airtel Networks Ltd
Onitsha, Anambra State
01.2014 - 01.2015
  • Executed physical counts of goods and raw materials using hand-held scanner.
  • Researched and reconciled daily inventory discrepancies.
  • Reconciled inventory data with SAP system monthly and annually.
  • Identified and reported close-dated products while sorting damaged materials.
  • Established logs and prepared reports on received, transferred, and in-stock materials.

Media Director

Explore Africa Media
Port Harcourt, Rivers State
03.2013 - 01.2014
  • Conferring with clients and understanding their objectives behind launching advertising campaigns
  • Developing media plans and getting it approved by clients
  • Planning strategies in order to achieve runaway success in advertising campaigns
  • Estimating project cost, preparing budget and setting deadlines
  • Developing strategies for media buying and ad placements
  • Establishing and maintaining effective communication systems with clients and the media department
  • Conducting surveys and collecting, compiling, and generating reports for future references
  • Evaluating new opportunities to help clients grow their business
  • Building and maintaining strong client relationships for mutual benefits
  • Demonstrating complete knowledge of client's business

Education

Bachelor of Science - Computer Science

Madonna University
Elele, Rivers State, Nigeria
01.2007 - 01.2011

Skills

  • Excellent team player
  • Leadership and organization
  • Time management and problem solving
  • Organizational skills
  • Active listening
  • Customer service expertise
  • Telecommunication proficiency
  • Strategic sales planning
  • Key account development
  • Brand development fluency

Certification

  • Certificate for Special designation of Apple Products
  • Apple product professional

Accomplishments

  • Increased Agbor territory’s volume contribution from 17% to 19% within 6 months and have constantly closed at 100% and above of my monthly target
  • Closed 2018 financial year at 35,540HL as against 31,049HL previous year, putting my territory at 14.5% increase by the end of 2018.
  • Managed a distributor out of a 14 million naira aged debt.
  • Developed Trophy lagar sales in Agbor, delta state from 3% market share to 14% market share
  • Managed a high-volume workload within a deadline-driven environment. Resolved an average of 650 inquiries in any given week and consistently met performance benchmarks in all areas (speed, accuracy, volume).
  • Became the Techie person for new reps and particularly challenging issues as one of the company’s primary trainers of new and established employees.
  • Helped company attain the highest customer service ratings (as determined by external auditors) earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
  • Officially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations.
  • Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.
  • Achieved an award of “Service with a smile” as the best Airtel customer representative in the entire southern Nigeria in 2016
  • Got Commendation Letter from my employers for Best in QGADS (Quality Gross Adds) in November 2015. By this commendation, I was recognized as an outstanding agent for bringing in the most subscribers in to the company for the quarter.
  • Designed a comprehensive and user friendly stock sheet that was approved by the company.
  • Effective communicator with good leadership skills

Timeline

Modern Retail Manager

Monument Distillers Nigeria Limited
10.2021 - 11.2025

Acting Sales Team Leader

International Breweries Plc
10.2018 - 01.2019

Senior Business Development Representative (BDR 2)

International Breweries Plc
03.2018 - 09.2021

Shop Consultant

Airtel Nigeria
02.2014 - 02.2018

Assistant Stock Controller

Airtel Networks Ltd
01.2014 - 01.2015

Media Director

Explore Africa Media
03.2013 - 01.2014

Bachelor of Science - Computer Science

Madonna University
01.2007 - 01.2011
LOUIS NWANDU