Excellent written and verbal communication skills
LORETTA OKOZI
Social Worker
53 Inhurst Road,Portsmouth
Summary
An astute, result driven social worker with 5 years’ experience in community outreach and development. Recognized for exceptional early-stage planning skills and the ability to evaluate critical requirements before establishing the most cost-effective approach and solutions. Excel at providing targeted community outreach and development programs. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
1
1
Language
Work History
Field Project Officer
Saved With Amazing Grace Sistas Ministries
Lagos
01.2017 - 12.2022
- Served on project advisory committee responsible for formulating evaluative resources to guide company’s fieldwork
- Assumed responsibility for inspecting delivery sites to ascertain appropriateness of contemporary conditions
- Constructed and drove overlapping timelines associated with projects across internal teams comprising of volunteers, staff, and board of directors
- Engaged with potential project beneficiaries to evaluate best fits for specific targeted programs such as adult education, skills acquisition, and trainings
- Engaged project beneficiaries and support staff to evaluate uptake, pitfalls, and areas necessitating expansion
- Led core planning team of 12+ staff members and trained over 60+ volunteers
- Brainstormed and collaborated with over 25 graphic designers and multimedia specialists to represent organization’s brand through marketing materials
- Served as team lead on multi-team workgroup to inform design of new contacts database
- Developed yearly internal survey to assess impact of organization’s programs and interests
- Performed data analysis and created presentations to make recommendations to leadership in response to survey findings
- Liaised with Computer literacy firms to provide computer literacy trainings to communities with large numbers of unemployed youths.
- Handled scheduling of subcontractors and staff to complete projects within required timeframes.
- Compiled daily field report, detailing all key activities and outlining project progress for stakeholders.
Field Volunteer
Saved With Amazing Grace Sistas Ministries
Lagos
07.2013 - 12.2016
- Actively participated in over 20 community outreach and community development programs
- Used strong interpersonal communication skills to convey information to others.
- Supported over 17 engaging, fun, and smooth-running events by helping with organization and planning.
- Participate in developing practical skills such as filling out referral forms correctly
- Participate in over 46 fundraising programs to empower poor widows
- Participate in event planning
- Carry out volunteer management activities.
Customer Care Representative
HSC Nigeria Ltd
Lagos
02.2009 - 04.2013
- Assumed full responsibility for dealing with relevant customer complaints, queries, and requests for information from start to end of process
- Provided quality customer service on every customer
- Addressed over 100 customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Communicated clearly and effectively with customers
- Recognized and managed assertive customers
- Approached all matters in non-biased and professional manner
- Answered customers’ questions, as well as question customers to obtain full understanding of what is being requested
- Aided Customer Care Manager in ensuring that all relevant standards within customer charter are met
- Met objectives and performance measures agreed by Customer Care Manager
- Due to strong inter-relationships across divisions, kept all relevant parties informed of assigned work programs as much as possible.
Education
Master of Arts - Business Communication For International Leadershi
University of Portsmouth
Portsmouth Hampshire 01.2023 - Current
Bachelor of Science - Political Science
University of Abuja
Abuja Nigeria 09.2003 - 01.2008
Skills
Excellent stakeholder engagement and management skills
Active Listening
Multitasking Abilities
Cultural Awareness
Dependable and Responsible
Problem-Solving
Teambuilding
Accomplishments
- Achieved better quality of life through effectively helping with community mobilization.
- Supervised team of 12+ staff members.
- Collaborated with corporate companies in the development of at-risk women and children in poor communities.
- Achieved computer literacy for unemployed youths by engaging corporate companies to sponsor computer literacy programs.
Certification
Basic Life Support
02-2023
Moving and Handling
02-2023
Interests
Reading
Early years support
Mentoring
Meeting people
I love meeting people and sharing knowledge and experience with a view to understand cultural and political background. This helps me to apply best interpersonal relations skills that best fit the people I meet.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Basic Life Support
02-2023
Moving and Handling
02-2023
Master of Arts - Business Communication For International Leadershi
University of Portsmouth
01.2023 - Current
Field Project Officer
Saved With Amazing Grace Sistas Ministries
01.2017 - 12.2022
Field Volunteer
Saved With Amazing Grace Sistas Ministries
07.2013 - 12.2016
Customer Care Representative
HSC Nigeria Ltd
02.2009 - 04.2013
Bachelor of Science - Political Science
University of Abuja
09.2003 - 01.2008
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