Customer Service
LOIS JIBOYE
Customer Service Professional
3rd Avenue, Festac Town, Lagos
Summary
Dedicated professional with demonstrated strengths in customer service, sales, administration and business development. Known for adaptability and a proactive approach in delivering effective solutions. Committed to fostering and maintaining professional relationships to drive business results and increase profitability in the workplace
Overview
14
14
years of professional experience
2035
2035
years of post-secondary education
Work History
Relationship Sales Executive
OPTIVA CAPITAL PARTNERS
10.2021 - 10.2023
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Managed pipeline efficiently, prioritizing tasks according to urgency/importance while maintaining focus on long-term objectives.
Senior Customer Service Executive
IMAJINARY VENTURES
05.2018 - 08.2021
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Managed escalated customer issues with diplomacy and professionalism, often turning challenging situations into positive outcomes.
- Promoted a positive work environment by consistently demonstrating leadership skills, empathy, and professionalism towards both customers and colleagues.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Mentored junior team members, fostering professional growth and excellent customer service skills.
Admin Executive
SUGARR.INC
01.2016 - 02.2018
- Contributed to policy development, process improvements, or strategic planning to enhance overall operational efficiency
- Collected data, input records, and protected electronic files.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
Team Lead Customer Service
STANBIC IBTC BANK
02.2012 - 12.2015
- Attended to customer’s queries on ATM cards, Pension, and account opening
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Program/Monitoring & Evaluation Officer (Youth Corper)
SOCIETY FOR YOUTH DEVELOPMENT & ORPHANED CHILDREN
07.2010 - 07.2011
- Collaborated with cross-functional teams to design and implement innovative programs that addressed community needs.
- Maintained detailed documentation on all aspects of programs, creating an accessible knowledge base for future reference.
- Promoted the organization''s mission by actively participating in networking events and representing the organization at conferences or seminars.
Cashier
GUARANTY TRUST BANK
04.2010 - 06.2010
- I received cash deposits from customers
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Customer Relationship Management -
Udemy Academy
HR Basics for Beginners - undefined
HRCI NIGERIA
Data Entry Certificate - undefined
Accountinghub Academy
Certificate of National Youth Service - undefined
National Youth Services Corps
Proficiency Certificate in Management - undefined
Nigeria Institute of Management
Basic Certificate Course - undefined
Daystar Leadership Academy
B.Ed. - Guidance & Counseling
University of Ibadan
01.2005 - 01.2009
Senior Secondary School Certificate - undefined
Queens College Yaba Lagos
01.1998 - 01.2004
Skills
Proficient in Microsoft Office Suite
Strong organizational abilities
Problem-solving
Product Knowledge
Excellent communication skills
Excellent interpersonal skill
Active Listening
Business Development and planning
Business Networking
Sales Funnel Management
Biodata
Female, 08/26/88, Nigerian, Lagos State, Surulere L.G.A
Timeline
Relationship Sales Executive
OPTIVA CAPITAL PARTNERS
10.2021 - 10.2023
Senior Customer Service Executive
IMAJINARY VENTURES
05.2018 - 08.2021
Admin Executive
SUGARR.INC
01.2016 - 02.2018
Team Lead Customer Service
STANBIC IBTC BANK
02.2012 - 12.2015
Program/Monitoring & Evaluation Officer (Youth Corper)
SOCIETY FOR YOUTH DEVELOPMENT & ORPHANED CHILDREN
07.2010 - 07.2011
Cashier
GUARANTY TRUST BANK
04.2010 - 06.2010
B.Ed. - Guidance & Counseling
University of Ibadan
01.2005 - 01.2009
Senior Secondary School Certificate - undefined
Queens College Yaba Lagos
01.1998 - 01.2004
HR Basics for Beginners - undefined
HRCI NIGERIA
Data Entry Certificate - undefined
Accountinghub Academy
Certificate of National Youth Service - undefined
National Youth Services Corps
Proficiency Certificate in Management - undefined
Nigeria Institute of Management
Basic Certificate Course - undefined
Daystar Leadership Academy
Customer Relationship Management -
Udemy Academy
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