Lois Chukwuhom
Ajah, Lagos
Summary
At Central Medicare, excelled in enhancing patient experiences and streamlining healthcare navigation, demonstrating exceptional interpersonal skills and proficiency in patient scheduling. Achieved efficient appointment management and insurance verification, significantly improving referral processes between physicians and specialists. Skilled in fostering a welcoming environment, I bring both critical hard and soft skills to drive positive outcomes in healthcare service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clinic Service Representative
Central Medicare
09.2018 - Current
- Demonstrated strong interpersonal skills by offering exceptional customer service, attending to patient inquiries, resolving concerns promptly, and facilitating access to necessary resources.
- Enhanced the overall patient experience by providing knowledgeable assistance in navigating complex healthcare systems and processes.
- Facilitated timely referrals between primary care physicians and specialists according to established protocols.
- Promoted a positive environment by greeting all visitors professionally and courteously upon entry into the facility.
Education
Bachelor of Science - Microbiology
IMO State University
Owerri, Imo State, Nigeria08.2015
Skills
- Patient Scheduling
- Insurance Verification
Certification
- Novelle Center (www.novellecenter.com) Award in basic First Aid/CPR - January 2018
- British International safety Organization - HSE Level 1 - Award in Health and Safety at Work - 22 January 2018
- British International safety Organization - HSE Level 2 - Award in Risk Assessment Practical Application - 22 January 2018
- British International safety Organization - HSE Level 3 - Award in Environmental Awareness - 22 January 2018
Timeline
Clinic Service Representative
Central Medicare
09.2018 - Current
Bachelor of Science - Microbiology
IMO State University
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