Lois Abisola Osinowo
Abeokuta,Ogun State
Summary
Dynamic professional with a strong foundation in analytical skills, multitasking, and time management. Demonstrates high attention to detail and consistently produces work with a high level of accuracy. Proven ability to lead teams effectively while maintaining excellent customer service and relationship management. Tech-savvy with extensive product knowledge, adept at problem-solving and people management. Committed to leveraging skills in a challenging role that fosters professional growth and development.
Overview
7
7
years of professional experience
16
16
years of post-secondary education
1
1
Certification
Work history
customer service representative
Opay digital service
Abeokuta, Nigeria
02.2024 - 03.2026
- Assist banking customers who are victims of fraud, theft or identity theft.
- Updating tickets for resolutions.
- Provided top-notch support for increased customer satisfaction.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Improved customer satisfaction by effectively handling complaints and inquiries.
Service Supervisor
Prostim Ventures, Ijebu Ode
Ijebu Ode
07.2023 - 01.2024
- Maintaining strong relationships with clients to build trust.
- Ensuring all service providers are at their best behavior, providing excellent service to customers.
- Handling customer complaint and providing appropriate solutions.
- Following up to maintain customers and attract new ones by referral.
Teacher
Community Primary School 1 (NYSC), Bayelsa
, Bayelsa
06.2022 - 06.2023
- Worked with school administration to prepare students for standardized tests.
- Planned and delivered lessons to students incorporating interactive activities where possible.
- Supervised and monitored the behavior of students within the classroom and intervened before any situation becomes explosive.
- Evaluated students' performances on a regular basis and kept the school administration abreast of any significant event.
- Reinforced school rules as instructed.
Industrial Trainee
Ogun State Fire Service, Abeokuta
Abeokuta
02.2019 - 03.2019
- Inspected and maintained equipment between uses.
- Promoted fire safety through talks, advice and training sessions.
- Inspected building for fire safety and enforced safety standards.
Education
Bsc. Ed. - Health Education
Tai Solarin University of Education
Ijagun, Ijebu Ode 09.2017 - 03.2021
SSCE -
Adeola Odutola College
Ijebu Ode 09.2011 - 04.2017
FSLC -
Endurance Nursery and Primary School.
Ogun State/Nigeria 09.2004 - 04.2011
Skills
- Analytical Skills
- Multitasking and Time Management
- High Attention to Details
- Produce work with High Level of Accuracy
- Team Work
- Leadership
- People Management
- Excellent Customer Service
- Tech Savvy
- Product knowledge
- Relationship Management
- Problem-solving
Certification
- Project Management
- (DEXA & THE OPEN UNIVERSITY) - JUNE 2023
Affiliations
- Reading.
- Music.
Timeline
customer service representative
Opay digital service
02.2024 - 03.2026
Service Supervisor
Prostim Ventures, Ijebu Ode
07.2023 - 01.2024
Teacher
Community Primary School 1 (NYSC), Bayelsa
06.2022 - 06.2023
Industrial Trainee
Ogun State Fire Service, Abeokuta
02.2019 - 03.2019
Bsc. Ed. - Health Education
Tai Solarin University of Education
09.2017 - 03.2021
SSCE -
Adeola Odutola College
09.2011 - 04.2017
FSLC -
Endurance Nursery and Primary School.
09.2004 - 04.2011