ELIZABETH BANKONG
Plano
Summary
Motivated and results-driven professional with a passion for delivering outstanding patient experiences. Adept at working in high-pressure environments while maintaining attention to detail and accuracy. Thrives in team-oriented settings and demonstrates a commitment to continuous learning in the healthcare industry.
Overview
17
17
years of professional experience
1
1
Certification
Work History
HR Administrative Support
United Airlines
Houston
01.2015 - Current
- Assisted in HR compliance by scanning and verifying large volumes of I-9 forms for TSA audits
- Reviewed invoices and identified discrepancies to maintain accurate financial records
- Managed employee records using PeopleSoft and other HR databases
- Provided front-line support for HR inquiries, ensuring prompt and effective resolutions
- Maintained confidentiality while handling sensitive employee documents
Customer Care Manager
Smart Tax Services
Houston
01.2014 - 01.2015
- Developed training manuals and conducted workshops for onboarding new employees
- Led a team of customer care specialists, growing the department from 7 to 20 employees
- Monitored staff engagement and implemented strategies to improve service delivery
- Ensured all customer inquiries and complaints were resolved in a timely and professional manner
Sales Associate, Men's Shoes
Nordstrom
Houston
01.2012 - 01.2014
- Delivered exceptional customer service, building strong relationships and repeat business
- Maintained extensive product knowledge to assist customers with purchasing decisions
- Performed daily department tasks, including merchandise display and pricing markdowns
Letting Negotiator
Fatramz Properties
London
01.2008 - 01.2011
- Managed office operations and coordinated recruitment events
- Developed comprehensive training manuals and presentations
- Provided exceptional customer service, ensuring client satisfaction and lease retention
Education
Master's - Management and Leadership
Webster University
London, UK01.2010
B.S. - Marketing
Regents College
London, UK01.2008
Skills
- Strong verbal and written communication skills
- Customer service
- Conflict resolution
- Healthcare-related administrative roles
- Proficiency in Electronic Medical Records (EMR) systems
- Knowledge of health insurance verification
- Patient payment processing
- Ability to multitask
- Problem-solving
- Prioritization in a fast-paced environment
Certification
- Customer Service Excellence Certification
- Healthcare Administrative Training (HIPAA Compliance)
- Conflict Resolution & Patient Interaction Training
Relevant Experience
- Hands-on experience in patient check-in and check-out procedures, ensuring smooth workflow.
- Skilled in scheduling follow-up appointments and coordinating patient services.
- Knowledgeable in healthcare payment processes and insurance verification.
- Ability to educate patients about available services and treatments in a clear and compassionate manner.
- Strong collaboration with medical teams, ensuring quality care delivery.
- Excellent ability to de-escalate concerns and provide empathetic solutions to patients.
Timeline
HR Administrative Support
United Airlines
01.2015 - Current
Customer Care Manager
Smart Tax Services
01.2014 - 01.2015
Sales Associate, Men's Shoes
Nordstrom
01.2012 - 01.2014
Letting Negotiator
Fatramz Properties
01.2008 - 01.2011
Master's - Management and Leadership
Webster University
B.S. - Marketing
Regents College
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