I have experience using the Microsoft Office Suite, Google Suite, Canva, and various integrated tools. I am skilled in creating professional documents, presentations, and designs, and have experience collaborating with others through email and online meeting platforms. I am also familiar with tools that help me to manage my tasks and projects efficiently, as well as ensure the quality of my written communication.
Hi, I’m
LILIAN OMIKE
CUSTOMER CARE & MARKETING/ SALES REP
Lagos
Summary
Overview
10
years of professional experience
10
years of post-secondary education
5
Certificates
3
Languages
Work History
OmikeRealtorsLagos, NG, Nigeria
Customer Service Representative & Marketing/ Sales
10.2019 - Current
Job overview
- Respond to customer inquiries and complaints via phone, email, or other channels in a timely and professional manner using tools like Gmail, Google Meet, and Google Chat
- Gather and analyze customer feedback to identify areas for improvement and make recommendations to management using tools like Monday.com, ClickUp, and Google Drive
- Assist customers with product or service orders and resolve any issues that may arise, using tools like Microsoft Office Suite and Google Suite to organize and track customer information
- Collaborate with other teams to resolve customer issues and ensure a positive customer experience using tools like Google Chat and Google
- Post properties for sale and advertise them on social media and through the Multiple Listing Service.
- Exchange brokerage listings with other brokers to increase interest and close deals
- Give homeowners tips on how to get ready for showings and listing
oversee property showings and inform sellers of the outcome.
assist homebuyers discover properties that meet their requirements by taking into consideration proximity and finance - Accompany clients on home inspections and support them all through sale process
After the sale, contact the sellers to make sure the facilities are operational and to discuss any problems that may have occurred
Pan African Youths MediaLagos, Nigeria
Personal Assistant
07.2018 - 02.2019
Job overview
- Served as point of contact between clients and managerial staff.
- Documented and distributed meeting notes to identify, analyze and improve workflows.
- Maintained appropriate filing of personal and professional documentation.
- Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained and organized all shared drives, documents and spreadsheets in Google Workspace.
- Utilized personal and professional networks to identify, acquire and manage new clients.
FinBank Sec. & Asset Mgt Limited Lagos, LA
Customer Care Representative and Admin Officer
08.2015 - 04.2018
Job overview
- Answered customer inquiries via phone, email, and chat, and resolved customer complaints or issues in a timely and professional manner
- used Canva to design flyers and other marketing materials
- processed orders and handled returns or exchanges using a CRM system
- assisted with the development and implementation of customer service policies and procedures
- scheduled and coordinated appointments and meetings using Google Calendar
- managed and maintained office supplies and equipment
- processed invoices and expenses using Microsoft Excel
- used ClickUp and monday.com to manage tasks and projects
Ringo Telecommunications Limited Lagos, Nigeira
Sales/ Customer Service Officer
05.2013 - 06.2015
Job overview
- In order to fulfill customer needs, I handled calls and messages.
- Step-by-step assistance to resolve issues was communicated in a pleasant way.
- Always act honorably toward customers.
- The customer database was kept up-to-date and maintained.
- Demonstrated a compassionate attitude by promptly offering solutions to customer-focused challenges.
- Promoted company brand and unique offerings through personalized customer service.
- Communicated with clients regarding account services, statements, and balances.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Ministry of women affairs and social welfare · InternshipUyo, Nigeria
Office Administrator
07.2011 - 06.2012
Job overview
- Supported office manager with proactive correspondence management, document coordination and customer relations.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Reconciled account files and produced monthly reports.
- Interacted with customers by phone, email or in-person to provide information.
- Trained new employees on administrative procedures, company policies and performance standards.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Edited documents to improve accuracy of language, flow and readability.
- Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity.
Education
University of Port HarcourtUniport
Bachelor of Science from Political Science And Administrative Studies
02.2006 - 05.2010
University Overview
Apostolic Grammar School (O.H.S)Lagos
High School Diploma from ART
09.1999 - 07.2005
University Overview
Skills
Microsoft Office Suite (MS word , Execl , power point etc)
undefinedCertification
Institute of Industrial Security and Safety of Nigeria Course: Health, Safety, Security and Environment (HSSE2)
Institute of Industrial Security and Safety of Nigeria Course: Health, Safety, Security and Environm
Institute of Industrial Security and Safety of Nigeria Course: Health, Safety, Security and Environm
The Institute aims to promote and advance the profession of industrial security and safety through the provision of education, training, and certification to its members. It also seeks to establish and maintain high standards of professional conduct and practice among its members, and to provide a forum for the exchange of ideas and knowledge in the field.
In addition to these core activities, the Institute also engages in research and development, consults with industry and government on matters related to industrial security and safety, and advocates for the adoption of best practices in the field.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Judge a man by his questions rather than his answers.
Timeline
Customer Service Representative & Marketing/ Sales
OmikeRealtors
10.2019 - Current
Personal Assistant
Pan African Youths Media
07.2018 - 02.2019
Customer Care Representative and Admin Officer
FinBank Sec. & Asset Mgt Limited
08.2015 - 04.2018
Sales/ Customer Service Officer
Ringo Telecommunications Limited
05.2013 - 06.2015
Office Administrator
Ministry of women affairs and social welfare · Internship
07.2011 - 06.2012
University of Port Harcourt
Bachelor of Science from Political Science And Administrative Studies
02.2006 - 05.2010
Apostolic Grammar School (O.H.S)
High School Diploma from ART
09.1999 - 07.2005
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