Lilian Obianuju Okoye

Warri

Summary

Results-driven property management specialist skilled in enhancing guest satisfaction and operational efficiency. Delivers exceptional service by expertly managing reservations and streamlining communication among stakeholders. Focused on maximizing occupancy rates and ensuring properties are consistently guest-ready.

Overview

years of professional experience

Work History

Co-Host / Property Management Assistant

Easy stay home

08.2025 - Current

Manage guest communications before, during, and after check-in to ensure excellent guest satisfaction.
Coordinate bookings and maintained accurate reservation calendars across multiple platforms to ensure seamless guest experiences.
Respond promptly to guest inquiries, complaints, and maintenance requests to enhance overall satisfaction.
Coordinate with cleaners, maintenance personnel, and vendors to ensure properties were guest-ready.
Assist with listing updates and optimization to increase visibility and attract more bookings.
Provide administrative support to property owners and management teams.
Ensure compliance with house rules and booking policies.

Leasing Assistant

Ffy property

01.2024 - 01.2025

Guided prospective tenants through leasing process to ensure a smooth transition.
Coordinated property viewings and appointments to maximize tenant engagement.
Responded to rental inquiries professionally and promptly.
Prepared lease documents and tenant onboarding paperwork.
Assisted with lease renewals and move-in documentation.
Maintained tenant records and updated databases.
Aided property managers with administrative tasks to streamline operations.

Education

Bachelor of Science (B.Sc.) - Industrial Physics

Enugu State University of Science and Technology

Enugu State, Nigeria

Skills

Airbnb Co-Hosting
Property Management
Rental operations
Leasing Administration
Booking Management
Calendar & Reservation Management
Listing Management
Maintenance Coordination
Customer Service

Guest Communication
Microsoft Office Suite
Google Workspace

Languages

English

Native

Timeline