Lilian Ewelike
Virtual Assistant
Port Harcourt ,Rivers
Summary
Dynamic and results-oriented professional with extensive experience in social media management and virtual assistance. At Classic Trendyz, spearheaded innovative campaigns, boosting engagement significantly. Excelled in teamwork and collaboration, enhancing brand presence and client satisfaction. Skilled in content management and interpersonal communication, adept at driving business development and online presence monitoring.
Overview
7
7
years of professional experience
Work History
Social Media Manager
Classic Trendyz
01.2023 - Current
- Managed multiple social media platforms, ensuring a consistent brand voice and message.
- Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
- Boosted engagement rates with the creation of compelling and visually appealing content.
- Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
- Increased brand awareness by developing and implementing effective social media strategies.
- Optimized posting schedules based on platform-specific analytics to maximize content visibility.
- Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
- Developed targeted advertising campaigns, driving website traffic and generating leads.
- Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.
Virtual Assistant
40tify
01.2024 - 01.2025
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Set up virtual Zoom meetings, invited guests and disseminated agendas.
- Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
- Conferred with customers by telephone, chat or email to provide information.
- Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
- Answered and screened calls to provide information, schedule appointments and take detailed messages.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
- Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
- Organized and managed team tasks using Trello and Asana.
- Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
- Researched topics and events to support supervisor's work agenda and projects.
- Promoted company values through consistent representation of brand voice in all written communications.
- Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
- Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.
Front Office Manager
DTS Global Concept Ltd
10.2017 - 12.2021
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.
Education
Higher National Diploma - Microbiology
Heritage Polytechnic
Akwa Ibiom11.2019
Skills
Progress monitoring
Social Media Management
Goal planning
Brand or product development
Business Development
Content and digital asset management
Online presence monitoring
Teamwork and Collaboration
Planning and Coordination
Organization and Time Management
Teambuilding
Multitasking Abilities
Data Entry
Interpersonal Communication
Technical Skills: Microsoft Office Suite (Word, Excel, PowerPoint), Google Suite
Soft Skills: Communication, Teamwork, Problem-Solving, Time Management, Organization
Language Skills: English (fluent)
Timeline
Virtual Assistant
40tify
01.2024 - 01.2025
Social Media Manager
Classic Trendyz
01.2023 - Current
Front Office Manager
DTS Global Concept Ltd
10.2017 - 12.2021
Higher National Diploma - Microbiology
Heritage Polytechnic