Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lilian Ewelike

Lilian Ewelike

Virtual Assistant
Port Harcourt ,Rivers

Summary

Dynamic and results-oriented professional with extensive experience in social media management and virtual assistance. At Classic Trendyz, spearheaded innovative campaigns, boosting engagement significantly. Excelled in teamwork and collaboration, enhancing brand presence and client satisfaction. Skilled in content management and interpersonal communication, adept at driving business development and online presence monitoring.

Overview

7
7
years of professional experience

Work History

Social Media Manager

Classic Trendyz
01.2023 - Current
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Monitored social media trends and emerging platforms, adopting new strategies to stay ahead of the competition.
  • Boosted engagement rates with the creation of compelling and visually appealing content.
  • Successfully built a loyal following by consistently sharing valuable content that resonated with the target audience.
  • Increased brand awareness by developing and implementing effective social media strategies.
  • Optimized posting schedules based on platform-specific analytics to maximize content visibility.
  • Provided exceptional customer service through timely and thoughtful responses to user comments and messages.
  • Developed targeted advertising campaigns, driving website traffic and generating leads.
  • Analyzed performance metrics to identify areas for improvement and optimize social media campaigns.

Virtual Assistant

40tify
01.2024 - 01.2025
  • Monitored emails, organized inbox, and prioritized messages for supervisor.
  • Set up virtual Zoom meetings, invited guests and disseminated agendas.
  • Elevated client experience by providing timely customer support via phone calls, emails, and live chat platforms.
  • Conferred with customers by telephone, chat or email to provide information.
  • Ensured client deliverables were met on time by closely monitoring deadlines and coordinating task completion across teams.
  • Answered and screened calls to provide information, schedule appointments and take detailed messages.
  • Maintained a well-organized database system for improved information accessibility in daily operations.
  • Enhanced client satisfaction by efficiently managing and organizing schedules, appointments, and travel arrangements.
  • Upheld the highest standard of confidentiality when handling sensitive information related to clients'' personal or business affairs.
  • Organized and managed team tasks using Trello and Asana.
  • Prepared PowerPoint presentations and ran slide shows remotely for virtual meetings.
  • Researched topics and events to support supervisor's work agenda and projects.
  • Promoted company values through consistent representation of brand voice in all written communications.
  • Contributed to company growth by identifying business opportunities through lead generation activities on social media platforms.
  • Scheduled and coordinated appointments, enabling better time management and meeting logistics for clients.

Front Office Manager

DTS Global Concept Ltd
10.2017 - 12.2021
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Implemented staff training programs, improving employee performance and team cohesion.
  • Reconciled end-of-day reports to determine accurate billing and payment processing.
  • Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
  • Managed daily room inventory to maximize occupancy rates and revenue generation.
  • Developed effective communication channels within the team to improve decision-making process and problem-solving abilities.

Education

Higher National Diploma - Microbiology

Heritage Polytechnic
Akwa Ibiom
11.2019

Skills

Progress monitoring

Timeline

Virtual Assistant

40tify
01.2024 - 01.2025

Social Media Manager

Classic Trendyz
01.2023 - Current

Front Office Manager

DTS Global Concept Ltd
10.2017 - 12.2021

Higher National Diploma - Microbiology

Heritage Polytechnic

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Lilian Ewelike Virtual Assistant