LIADI OMOLOLA
Lagos
Summary
With strong background in coordinating tasks and managing timelines, I excel in ensuring projects run smoothly from start to finish. My communication skills enable seamless collaboration with cross-functional teams, while my problem-solving abilities ensure challenges are efficiently resolved. Adaptable and resourceful, I am committed to delivering high-quality outcomes in every project.
Overview
13
13
years of professional experience
Work History
project officer/customer service
Amar and associates
02.2024 - Current
- Managed team scope, schedule and assignments for duration of project.
- Resolved project conflicts and challenges through effective problem-solving and negotiation techniques.
- Coordinated with clients to define project scope, objectives, and deliverables, fostering strong relationships.
- Conducted regular project reviews and reports for senior management, highlighting achievements and areas for improvement.
- Coordinated project schedules, resources, equipment, and information to facilitate efficient project execution.
- Managed internal and public enquiries regarding project matters by phone, email and face to face.
- Managed the event planning and coordination, including diary management and organising logistics for project-wide events.
- Managed stakeholder communication, providing regular updates to keep all parties informed.
Assistant project manager
Almond Media UK
08.2021 - 09.2023
- Conducted brainstorming workshop sessions, engaged with Stakeholders to understand, and integrate their business needs into technology
- Collected, compiled, and interpreted business data and drafted reports
- Managed and tracked tasks using Trello
- Performed a Gap Analysis to establish the HAS, Is, and To Be processes
- Created Wireframe Mock-ups using Balsamic for the ecommerce website
- Used Hybrid methodologies of waterfall and AGILE SCRUM to deliver the Ecommerce project
- Created Process and Workflow maps using Microsoft Visio and created backlogs on Jira using the acceptance criteria
- Updated the RAID log to identify, manage and recommended action to mitigate risk
- Gathered requirements for an effective Business Process Management to create a smooth-running Business as Usual (BAU) flow.
Project Officer
Amar Associates
05.2013 - 06.2021
- Helped to deliver projects according to established parameters, program, quality and budgets.
- Maintained accurate and detailed project expense and reports.
- Recommended new processes that will improve quality, cost and on-time Project delivery.
- Provided administrative backup to senior project managers.
- Co-ordinated and took notes at project meetings and produced quality minutes
- Maintained project timelines, enrolment projections and produced reports.
- Worked directly with vendor partners, suppliers, and updating procedures to planning communication systems and overseeing accounting and revenue collection
- Responsible for operational functioning, procedural enhancements, staff hiring and coaching within the administrative department, quality management, team motivation, and administrative efficiency.
- Introduced a weekly one-on-one meeting with administrative team members, resulting in a 50% improvement in team member engagement over the previous year.
- Championed and facilitated process and system improvements- including a more substantial social media presence, and a new automated accounting and payroll system to elevate company productivity and profitability.
- Analyzed and revised internal accounting and budgeting processes to ensure accuracy and timely reporting on all financial
Customer service Officer(intern)
Wema Bank Plc
08.2019 - 02.2020
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions.
- Kept up to date on company best practices, procedures, and regulations to best meet customer needs.
- Identified customer needs by listening attentively and connecting to relevant departments or personnel.
- Built and maintained strong working relationships with colleagues to help deliver exceptional customer service.
- Developed rapport with customers quickly to identify needs and provide solutions.
- Answered customer queries on new products, services and sales offers to increase sales.
- Directed customers to online resources to increase convenience of purchasing.
Education
CMI Accredited Project Management and Business Analysis PRINCE2 and Agile Course -
Almond Careers
11-2021
B. TECH - Agricultural Economics & Extension
Ladoke Akintola University of Technology
11-2012
Scrum master certification -
Scrum institute
10-2023
MSc - Project management
University of Kent
04-2023
Product dive -
Transition into product management course
02-2021
Skills
- Project management
- Risk management
- Process improvement
- Agile methodologies
- Team leadership
- Client relationship management
- Problem solving
- Event coordination
- Budget management
- Requirements gathering
- Project planning
- Strategic planning
- Strong IT
- Project status reporting
- Project scoping
Tools
- MS project
- FIGMA
- Jira
- Trello
- Share Point
- Microsoft office
- Outlook
Timeline
project officer/customer service
Amar and associates
02.2024 - Current
Assistant project manager
Almond Media UK
08.2021 - 09.2023
Customer service Officer(intern)
Wema Bank Plc
08.2019 - 02.2020
Project Officer
Amar Associates
05.2013 - 06.2021
CMI Accredited Project Management and Business Analysis PRINCE2 and Agile Course -
Almond Careers
B. TECH - Agricultural Economics & Extension
Ladoke Akintola University of Technology
Scrum master certification -
Scrum institute
MSc - Project management
University of Kent
Product dive -
Transition into product management course