Letticia Molokwane

• Develop and implement new HR strategies, initiatives and policies that are aligned with the overall business strategy.
• Bridge management and employee relations by addressing demands, grievances or other issues.
• Partner with hiring managers to understand position requirements, set expectations, and maintain communications throughout the talent acquisition process and conduct new employee orientation to foster positive attitude toward company goals.
• Ensure Professional Council membership documents are in place prior to contract being issued e.g. The South African Council for Social Service Profession (SACSSP) and South African Nursing Council (SANC).
• Draft and issue offer letters and contracts to new employees.
• Support current and future business needs through the development, engagement, motivation and preservation of human capital.
• Prepare the Human Resources budget.
• Nurture a positive working environment.
• Oversee and manage a performance appraisal system that drives high performance.
• Determine suitable remuneration and benefits program.
• Provide the necessary support systems for payroll requirements.
• Assess training needs that needs to be applied and also monitor training programs.
• Support employee opportunities for professional development.
• Report to management and provide decision support through HR metrics.
• Ensure legal compliance throughout human resource management.
• Manage succession planning of staff.
• Suggest changes in policies and procedures based on employee and company needs.
• Attend interdepartmental meetings with other managers.
• Oversee exit interviews and procedures.
• Develop and monitor overall HR strategies, systems, tactics and procedures across the organization.
• Manage the recruitment and selection processes.
• Lead and participate in disciplinary or termination proceedings involving individuals, or broad reduction in force activities.
• Advertise vacant positions as per the Human Resources plan and conduct interviews.
• Prepare reports for management meetings.
• Draft standard operations procedures to ensure adherence to deadlines for smooth Human Resources delivery.
• Supervise all HR activities, communications, reports, requests and documents created and received by the team.
• Enhance team workflows and employee job satisfaction by coordinating communication between managers and employee

• Responsible for strategic workforce plan, as well as the day-to-day HR operations within the organization.
• Developed human resources management systems (i.e. strategies, processes, policies and procedures) and monitored the implementation thereof.
• Developed and conducted managerial training sessions.
• Developed and implemented a comprehensive and competitive compensation program including a Salary Administration Manual for all managers and administrators.
• Determined vision and strategy for Human Resource services needed within the organization.
• Formulated, communicated and implemented HR policy involving recruitment, placement, position management, pay administration, employee relations, labor relations, employee training and employee benefits.
• Utilized performance evaluations, exit surveys, leadership assessments, HR tracking tools, and other methods to identify needs, resolve issues, and plan ongoing training requirements.
• Focused strongly on attracting and retaining top talent, employee morale and satisfaction, benefits development and administration.
• Worked collaboratively as a member of senior management and corporate officer to identify needs and formulate effective solutions.
• Advised senior leadership on key personnel decisions.
• Worked with senior management on key personnel decisions.
• Administratively minimized payroll queries to its barest minimum and reduced the risk of high leave liability by over 95% through several cutting edge human resources approaches.
• Met and surpassed departmental APP targets, beating stipulated benchmarks and organizational goals and objectives.
• Facilitated the creation and implementation of a criteria based job description and performance evaluation tool and process.
• Created and implemented human resources training programs to include performance management, compensation, performance appraisal, and new manager orientation.
• Managed organizational competencies and design.
• Coordinated the SACAP performance management process and ensured alignment with the industry best practice.
• Coordinated talent management initiatives, including succession planning.
• Coordinated the learning and development interventions of the SACAP workforce.
• Provided guidance to line managers with regard to managing performances in their teams.
• Liaised with line managers regarding the planning of workforce in their departments.
• Submitted employment equity (EE), workplace skills planning (WSP) and annual training report (ATR) to relevant government entities.
• Managed funding for learning and development initiatives.
• Facilitated all labour relations, including disciplinary and grievance processes.
• Coordinated employee assistance programs.
• Provided technical and professional support to ensure SACAP complied with relevant legislative requirements dealing with the employee’s life cycle.
• Coordinated activities in relation to compensation and employee benefits.
• Liaised with relevant service providers for benchmarks.
• Compiled human resources management reports.
• Developed and maintained human resources policies and staff circulars.
• Compiled and presented reports to both remuneration (REMCO) and management committees (MANCO) respectively.
• Maintained payroll related input and verification of data.
• Captured payroll input on Sage VIP system.
• Loaded new employees on the system.
• Identified suitable recruitment agencies and liaised with the preferred supplier to fill vacant positions.
• Conducted security checks on new employees.
• Placed advertisement for new vacancies to be advertised internally and externally through approved recruitment agencies.
• Managed the full company payroll from beginning to the end.
• Ensured that all approved and budgeted vacant positions were advertised in line with the recruitment policy.
• Generated payroll reports, 3rd party payments and payslips.
• Handled grievances and company representation at CCMA.
• Generated and submitted UIF declarations.
• Managed the succession planning of the organization in accordance with the policy.
• Generated payroll journals and submitted them to the finance department.
• Generated and submitted return of yearly earnings to workmen compensation.
• Declared and submitted EMP501 to SARS biannually.
• Declared and submitted EMP201 to SARS on a monthly basis.
• Generated employees IRP5 on the system.
• Managed employees leave on employee self-service system (ESS).
• Reviewed and shortlisted CV's based on the requirements of the role and transformation targets applicable to the business area.
• Presented the shortlisted CV's that ideally met the role requirement to the hiring manager and accordingly discusses the shortlist with the hiring manager.
• Arranged interview logistics with potential candidates.
• Conducted interviews and regret unsuccessful candidates in line with company procedure and turnaround times.
• Organized staff events.
• Liaised with line managers on employees excessive leave balances.
• Ensured compliance to the health and safety requirements and acted as Covid-19 compliance officer.
• Managed the facilities department and ensured adequate office stock supply from stationery to refreshments at all times.

Payroll

• Captured payroll data into time-sheets and submitted them to payroll department.
• Received and cross checked captured payroll input from payroll administrators.
• Signed off payroll declarations and submitted them for salaries to be released.
• Prepared bonus schedules for December.
• Prepared bonus letters, get them signed and distributed to all employees.
• Prepared and submitted death and funeral claims for payments.
• Trained and assisted new employees with the employee self-service system.

Leave administration

• Managed the leave and attendance registers, including approval of leave escalation.
• Followed up and queried necessary paperwork accompanying leave applications.
• Requested password reset link of new employees.

Training

• Compiled a quarterly leave report for all regions and submit to Head Office.
• Assisted with employment equity (EE), workplace skills planning (WSP) and annual training reports (ATRS).
• Ensured that the compensation for occupational injuries and diseases act (COIDA) returns were done annually for the company to be issued with a letter of good standing.

Employee Relations

• Compiled employee relations reports for all regions and submitted them to head office on a monthly basis.
• Issued warnings, notice of hearings and suspension letters to employees.
• Sat in hearings to ensure that processes were duly followed.
• Represented the company at dispute resolution councils, CCMA, motor industry bargaining council (MIBCO) and national bargaining council for the road freight and logistics industry (NBCRFLI).
• Played a mediator role between management and employees.
• Liaised with the service providers on all employee relations matters.

Performance Management

• Facilitated performance management programs to cultivate a workforce focused on continuous improvement and high performance.
• Facilitated communication to all staff about performance process.
• Designed educational campaigns in view of providing a better understanding of the performance management process.
• Prepared talent grids to help in identifying high and low performers.
• Followed up with line managers for corrective interventions on performances that were below standard to address the identified gaps.
• Worked with line managers in arranging for necessary training that will improve performance of the non-performing individuals.

Recruitment

• Identified suitable recruitment agencies and liaised with the preferred supplier to fill vacant positions.
• Placed advertisements for new vacancies to be advertised internally and externally through approved recruitment agencies based on approved instructions from the line managers.
• Worked with line managers to update job descriptions where appropriate.
• Reviewed and shortlisted CV's based on requirements of the role and transformation targets applicable to the business area.
• Presented the shortlisted CV's that best matched the role requirements by email to the hiring manager and accordingly discuss the shortlist with the hiring manager.
• Arranged interview logistics with potential candidates.
• Conducted interviews and regret unsuccessful candidates in line with company procedure and turnaround times.
• Drafted offer letters, letter of appointments (LOAs) and dummy payslips for successful candidates.

General duties

• Worked with senior management on key personnel decisions.
• Recorded and maintained all human resources files and documents.
• Responsible for strategic workforce plan, as well as the day-to-day HR operations within the organization.
• Developed human resources management systems (i.e. strategies, processes, policies and procedures) and monitored the implementation thereof.
• Attended to day to day queries from staffs nationally and provided sound advice on all labour law related issues.
• Submitted all new engagement and termination packs to payroll for processing.
• Drafted letter of appointments (LOA’s) and obtained all relevant signatures for the purpose of loading new staff on the payroll system.
• Prepared long service certificates and ensured payment were paid out to employees.
• Processed all employee benefits, including medical aid, provident fund, disability and funeral benefits.
• Ensured appropriate confidentiality and security for all human resource related information.
• Assisted and educated employees with issues and inquiries, including but not limited to benefits and company policies.
• Provided authorized information from the employee’s personnel records when requested by credit bureaus and finance institutes.
• Attended to daily general Human Resources administration queries with regards to employee files or requests from head office.
• Reported on a monthly basis at both Regional and National management committee (MANCO).
• Conducted new employee orientations to ensure employees gain an understanding of benefits.
• Counseled employees (and potential employees/applicants) on funeral plan provisions so that individuals could make informed decisions on benefits.
• Compiled employment contracts, on expiration of contracts, had discussions with relevant line manager regarding termination or extension of contracts.
• Conducted exit interviews and submitted reports.
• Generated certificates of service, in terms of dismissal, prepared case documents,
• summarized case contents and terminated the employee in accordance with the ruling of the hearing.

Recruitment

• Advertised new vacancies on the company intranet, company website and PNet job portal.
• Screened and arranged interviews for shortlisted candidates with the line manager.
• Managed and controlled the staff requisitions on the human resources database and submitted them to the relevant manager for authorization.
• Carried out reference, ITC, qualifications and criminal checks for prospective candidates.
• Created personal files for all new starters and ensured that all documentation were present and complete.
• Entered new employee information into the relevant systems.
• Trained and assisted new employees with the employee self-service system.

Leave Administration

• Managed the leave and attendance register system, including approval of leave,
• escalation and resetting of passwords.
• Followed-up and queried necessary paperwork that accompanied leave applications.
• Final approval of all leave on employee self-service system (ESS).
• Reset password link of new employees.

Training

• Captured all new and existing employee qualifications on Sage VIP training module.
• Captured all training registers on the system.
• Assisted with employment equity (EE), workplace skills planning (WSP) and annual training reports (ATRS).

General duties

• Recorded and maintained all human resources electronic files and documents and also did the relevant electronic filing thereof.
• Monitored staffs on probation and sent out probation reminder emails to line managers.
• Ensured that all vacancy requisitions were approved by the relevant people and forwarded to IT for completion.
• Ensured the intranet was updated with new employee information.
• Maintained and updated the human resource information system (HRIS) and employee directory with any employee changes.
• Processed all employee benefits, including medical aid, provident fund, disability and funeral benefits.
• Ensured appropriate security and confidentiality for all human resources related information.
• Assisted and educated employees with issues and inquiries, including but not limited to benefits and company policies.
• Provided authorized information from the employee’s personnel records when requested for by credit bureaus and finance institutes.

Payroll

• Submitted monthly payroll input/preparation (overtime, incentives, travel claims, monthly salary etc.) on Sage VIP premier system.
• Prepared and submitted all 3rd party schedules including reconciliations and
• processed payments, i.e. Medical Aid, Pension/Provident and Garnishee payments.
• Collected and monitored monthly time-sheets.
• Applied for employee tax directives on retirement.
• Captured garnishees on the system and submitted for payment.
• Notified 3rd parties of the date that their payments will be released.
• Loaded salaries and all 3rd party payments on the bank.
• Assisted with Internal audit processes as outlined by the payroll manager.
• Prepared new starter packs.
• Captured new employees on PeopleSoft (Oracle)
• Drafted employment contracts for temporary and permanent staffs.
• Drafted increase, promotion and transfer letters.
• Attended to all payroll queries.

Benefits

• Addressed employee assistance programs, such as loan applications and study assistance.
• Advised new employees on pension fund options.
• Submitted new starter forms to pension fund and medical aid brokers.
• Attended to medical aid and pension fund queries promptly.
• Submitted pension fund withdrawal forms for leavers.
• Submitted and followed up on severe illness, funeral and death benefits claims.
• Facilitated the medical aid option changes and migration at the end of each year.
• Liaised with administrators and service providers regarding pension fund and Medical aid.

Employee Relations

• Drafted warnings, suspensions letters and notifications for hearings.
• Allocation of chairperson for hearings.
• Assisted in drafting dismissal letters.
• Submitted employee relations reports.

Recruitment

• Scheduled interviews for shortlisted candidates.
• Drafted job specs and submitted same for job adverts to be placed on intranet.
• Performed credit and criminal checks for new recruits.
• Drafted regret letters and issued them to unsuccessful candidates.
• Booked interview rooms.

General Duties

• Maintained manual and electronic filing system.
• Audited Human Resource database to ensure accuracy.
• Assisted new employees with completing the new engagement pack.
• Created new starter file as per checklist.
• Purged files and ensured compliance with legal requirements and adequate record keeping.
• Prepared maternity contracts and documentations.
• Prepared unemployment insurance fund (UIF) forms for all leavers.
• Submitted all Human Resource invoices to finance department for payments.
• Maintained PeopleSoft system with regard to joiners, leavers, promotions, increases and etc.
• Developed and supported an effective, cooperative working relationship with the Human Capital (HC) team and the rest of the business.
• Handled death and spouse cover benefits and made necessary follow up until payments were made.
• Prepared monthly Human Resource reports for executive (EXCO) meetings.
• Prepared a monthly Human Resource forecast report for finance department.
• Facilitated long service awards and submitted them for printing, sign off and framing.

• Captured monthly payroll input/preparation on Pastel Payroll system.
• Maintained and update personnel files.
• Generated and maintained staff employee files.
• Collected and monitored monthly time and attendance register per department.
• Captured employees leave on pastel.
• Declared and submitted EMP501 to SARS biannually.
• Declared and submitted EMP201 to SARS on a monthly basis.
• Generated employees IRP5 on the system.
• Captured garnishees on the system and submitted them for payment.
• Interacted confidently and assertively where necessary with people at all levels of the business.
• Maintained manual and electronic filing systems.
• Maintained database for all info required for reports.
• Ran monthly payroll reports from the system.
• Terminated employees on the system.
• Captured new employees on the system.
• Reconciled petty cash on a weekly basis;
• Captured accounts payable and general ledger on Pastel Evolution and posted thereof.
• Captured payroll journals on the cash book on a monthly basis.
• Ensured that payroll journals on Pastel evolution balanced to monthly analysis reports on Pastel Payroll.
• Prepared UI19 and maternity forms for employees.

• Captured payroll data into time-sheets and submitted them to payroll department.
• Maintained and updated personnel files.
• Generated and maintained staff employee files.
• Collected and monitored monthly time and attendance registers per department.
• Accurate and timeous submission of monthly leave reports to payroll.
• Facilitated unemployment insurance fund (UIF) and workmen compensation (WCA)
• Submitted and updated leave records to head office on a monthly basis.
• Updated and maintained information around study loans.
• Ensured internal adverts were circulated to all.
• Monitored and implemented employee benefits issues i.e. funeral policy, retirement, provident fund, medical aid, etc.
• Dealt with recruitment agencies around temporary and permanent recruitment.
• Assisted and sat with line management on the interview processes.
• Interacted confidently and assertively where necessary with people at all levels of the business.
• Maintained manual and electronic filing systems.
• Created new starter file as per checklist
• Maintained database for all info required for reports i.e. Board reports etc.
• Handled Human Capital (HC) calls and queries where possible.
• Facilitated in store Human Capital (HC) projects i.e. long service awards, year-end functions etc.
• Developed and supported an effective, cooperative working relationship with the Human Capital (HC) team and the rest of the business.

• Carried out the administration of personnel salary.
• Processed starters and leavers.
• Updated employee records.
• Maintained employee disciplinary case records.
• Controlled non-permanent, casual and labour broker administration.
• Issued uniforms to employees.
• Assisted and communicated with operations administrator.
• Provided internal & external customer service.
• Processed injury on duty claims.
• Processed ad hoc travel/ subsistence allowance claims.
• Processed staffs account applications.
• Processed staff salary advances.
• Effected changes to payroll.
• Processed & controlled staff attendance records.
• Processed death, funeral & disability claims.
• Checked payroll variances.
• Informed payroll of long service awards for employees.
• Liaised with external institutions on employment details, as required.
• Updated store Organogram.
• Monitored the implementation of performance development plans (PDPs) in store.
• Coordinated employment of non-permanent staff and monitored their working hours.

• Facilitated talent management for the effectiveness of individual plans for line managers and staffs.
• Ensured that promises made to line managers and employees were fulfilled.
• Ensured that thorough knowledge of the business was observed to effectively align to Human Resource solutions and business needs.
• Prepared documents for Human Resource interventions.
• Legislation and facilitation of Sectoral Determination act, Skills Development Act, BCEA, Employment Equity Act, SETA, OHASA etc.
• Interacted with senior business partners.
• Updated employee terminations, transfers, promotions on HR focus system.
• Employee welfare benefits and rewards.
• Identified and sourced for training programs based on employees performance development plans (PDP’s).
• Prepared Human Resource reports on a weekly basis.
• Timely and accurately captured information on the system as required
• Encouraged and educated line managers and employees on how to utilize human resource systems.
• Performed exit interviews.
• Utilized the group’s learning services to bridge performance gaps.
• Handled and managed projects.
• Conducted panel interviews.
• Responded to customers queries.
• Enhanced good relationship with employees and line managers.
• Assisted line mangers with issues regarding employee relations (ER) in their departments.
• Consulted on Human Resources issues.
• Performed staff inductions for new employees.
• Maintained a co-operative and supportive workplace.
• Kept up-to-date with human resource issues and concerns to maintain a recognized expert in the area.

• Enhanced good relationship with employees and line managers.
• Assisted line mangers with employee relations (ER) issues in their departments.
• Maintained a co-operative and supportive workplace environment.
• Prepared documents for Human Resource interventions.
• Consulted on Human Resource issues.
• Handled projects.
• Conducted interviews.
• Responded to customers queries.
• Performed staff inductions.

HR Administration

• Assessed employees training needs.
• Monitored and coordinated trainings.
• Registered temporary staffs with unemployment insurance fund (UIF).
• Arranged interviews for candidates.

Office Administration

• Operated the Calypso business systems switchboard.
• Faxing and typing.
• Ordered and handled stationery.
• Handled petty cash.
• Managed the Managing Director’s diary.
• Received invoices and made sure that they were paid.
• Coordinated office meetings and took minutes.

Training

• Performed the training department’s administrative functions, which included scheduling of all training courses.
• Provided employees with relevant details.
• Booked accommodation as necessary.
• Requisitioning of payment for all courses.
• Captured national and international training related information and statistics on the system.
• Developed and maintained administration systems.

Payroll

• Resolved payroll queries.
• Provided advice and assistance on benefits.
• Captured payroll deductions.

Administration

• Leave administration on Unique System.
• Employee benefits (Pension and Medical Aid)
• Writing Reports.
• Kept staff files up to date.
• Filing.
• Activated mobile sales consultants on payroll system.
• Kept staff database up to date in terms of personal details.
• Collated monthly human resources report for region.
• Provided human resource administrative support to region.
• Processed new appointments, transfers and promotions.

• Handled payroll queries.
• Personnel data capturing.
• Opened bank accounts for personnel’s.
• Client data capturing.
• Assisted with reception duties.
• Issued and ensured that employment contracts were signed by new personnel/consultants.
• Confirmed personnel/consultants employment.