LESLIE NJOKU
OWERRI,Imo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mr. Cammy
01.2019 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
Information Technology (IT) Teacher
Mr. Ezekiel Nworie
10.2017 - 10.2018
- Enhanced students'' problem-solving skills by incorporating real-world scenarios in lesson plans.
- Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
- Collaborated with fellow IT teachers to develop an integrated curriculum, resulting in improved student understanding of complex subjects.
- Mentored new IT teachers, providing guidance on best practices and instructional techniques for successful teaching outcomes.
- Led professional development workshops for colleagues on effective use of instructional technology in the classroom.
- Established strong relationships with parents through regular communication, promoting involvement in their child''s education.
Education
High School Diploma -
Federal Polytechnic Nekede
Owerri, Imo State, Nigeria07.2021
Public Administration And Services
Federal Polytechnic Nekede
Owerri, Imo State, Nigeria09.2017
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Customer Relations
- Conflict Resolution
- Computer Proficiency
Languages
English
Native language
French
Beginner
A1
Timeline
Customer Service Representative
Mr. Cammy
01.2019 - Current
Information Technology (IT) Teacher
Mr. Ezekiel Nworie
10.2017 - 10.2018
High School Diploma -
Federal Polytechnic Nekede
Public Administration And Services
Federal Polytechnic Nekede
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