Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Mr. Cammy
Imo, Nigeria
01.2019 - Current
Handled customer inquiries and suggestions courteously and professionally.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Answered customer telephone calls promptly to avoid on-hold wait times.
Answered constant flow of customer calls with minimal wait times.
Updated account information to maintain customer records.
Responded to customer requests for products, services, and company information.
Information Technology (IT) Teacher
Mr. Ezekiel Nworie
Owerri, Imo State, Nigeria
10.2017 - 10.2018
Enhanced students'' problem-solving skills by incorporating real-world scenarios in lesson plans.
Assessed student performance using various evaluation methods, providing constructive feedback for improvement opportunities.
Collaborated with fellow IT teachers to develop an integrated curriculum, resulting in improved student understanding of complex subjects.
Mentored new IT teachers, providing guidance on best practices and instructional techniques for successful teaching outcomes.
Led professional development workshops for colleagues on effective use of instructional technology in the classroom.
Established strong relationships with parents through regular communication, promoting involvement in their child''s education.