Lemachi Ihemadu
Customer Service Representative
Abuja
Summary
Passionate driven and professional with diverse experience in various industries. Committed to continuous learning and growth. Seeking opportunities to further develop skills and make a meaningful impact on company success. Dedicated to fostering collaborative relationships and achieving mutual success. Excited about contributing to a team-oriented environment that values personal and professional growth.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Sales Representative
Remote
Phoenix , Arizona
02.2025 - 06.2025
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Utilized CRM software to manage client information, track leads, and monitor sales progress.
Customer Service Representative
Black Water Global Infotech
Abuja, FCT
03.2024 - 01.2025
- Taking an receiving inbound and outbound calls
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Resolving issues and complaints
- Building positive customer relationship
- Responded to customer requests for products, services, and company information.
Secretary/Personal Assistant
WATTS LAW FIRM
Owerri, Imo
04.2022 - 07.2023
- Worked as a secretary/personal assistant to the principal counsel/ Head of chamber
- Calender management
- Document preparation
- Travel arrangement
- Organize and Schedule meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
Bachelor of Science - Mass-communication
FEDERAL UNIVERSITY NDUFU-ALIKE IKWO
Ebonyi State 01.2019 - 01.2023
Skills
Customer service
Time management
Client service
Customer relationship building
Product and service knowledge
Cold calling
CRM proficiency
Active listening
Computer Literate
Contact follow-up
Teamwork and collaboration
Problem-solving
Personal Information
- Date of Birth: 02/12/03
- Nationality: Nigerian
- Religion: Christian
- Place of Birth: imo state
Timeline
Sales Representative
Remote
02.2025 - 06.2025
Customer Service Representative
Black Water Global Infotech
03.2024 - 01.2025
Secretary/Personal Assistant
WATTS LAW FIRM
04.2022 - 07.2023
Bachelor of Science - Mass-communication
FEDERAL UNIVERSITY NDUFU-ALIKE IKWO
01.2019 - 01.2023
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