Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lawal Olayiwola

Project Manager
Edmonton

Summary

Resourceful Project and Procurement Manager with over 4 years of expertise in organizing business operations, financial oversight and resource management to achieve smooth flow and project operations. Leads procurement of resources including equipment and supplies. Monitors projects by adhering to production schedule and budget, managing production team, identifying problems and providing targeted solutions. Knowledgeable in accounting principles, bookkeeping, budget, presentation and financial management.

Overview

6
6
years of professional experience

Work History

Project Manager, Canada Operations

Leatherback
09.2023 - Current
  • As the Project manager, I enhance IMTO transaction settlement, growing and expanding the Canadian markets, and promoting retail banking alongside the corporate client base.
  • I currently lead a team of 30 service professionals processing transactions of around 500,000 dollars monthly.
  • Implemented strategic initiatives resulting in a 55% improvement in customer satisfaction within 3 months.
  • Collaborated closely with senior management to align project objectives with strategic company initiatives, ensuring that efforts contributed to overall business growth.
  • Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
  • Developed comprehensive project plans, briefs, policies and process with clear timelines, milestones, and budget requirements to senior managements and ensuring timely delivery of high-quality results.

Donor Experience Outbound Representative

Global Faces direct
01.2023 - 07.2023
  • I utilize my outstanding communication and customer service skills to ensure donors have a positive experience when interacting with the organization
  • I am involved in an average of 60 outbound calls to donors daily with a 90% payment process rate
  • Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
  • Efficiently managed donor information by accurately inputting data into the donor management system and ensuring timely acknowledgment of donations, while collaborating with various departments to process donor payments
  • My expertise in mediation and good interpersonal skills made me serve as a liaison between the organization and donors, managing escalated calls diplomatically, providing valuable feedback for process enhancement, and fostering positive relationships to uphold a strong donor-organization bond.
  • Delivered presentations at industry events, showcasing company offerings and demonstrating subject matter expertise to enhance credibility and generate new business opportunities.

Client/ Emergency Respond Agent

CAA
08.2022 - 06.2023
  • Managed complex cases involving high-risk clientele or unique circumstances, successfully mitigating potential challenges through diligent research and collaboration with colleagues.
  • Implemented customer-centric initiatives, resulting in increased client satisfaction and entrusting confidence in our customer's belief in our ability to respond with swiftness.
  • Cultivated strong relationships with industry professionals, leveraging connections to generate referrals and new business opportunities.
  • Prepared and presented contracts, briefs, reports and other legal documents to clients.

Project Manager

Starpoint Nig
03.2018 - 07.2022
  • Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
  • Led cross-functional teams in the development of procurement strategies for major projects, ensuring alignment with business objectives.
  • Developed strong relationships with key suppliers, resulting in improved communication, better pricing, and reliable delivery schedules.
  • Analyzed market trends to identify new suppliers and emerging technologies that could enhance company operations or reduce costs.

Education

Graduate Certificate - Project Management

Centennial College Ontario
Canada
04.2001 -

Master of Arts - Peace And Conflict Resolution

University of Ibadan,
Nigeria
04.2001 -

Bachelor of Science - International Relations

Leeds City University
Nigeria
04.2001 -

Skills

Product development

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Timeline

Project Manager, Canada Operations

Leatherback
09.2023 - Current

Donor Experience Outbound Representative

Global Faces direct
01.2023 - 07.2023

Client/ Emergency Respond Agent

CAA
08.2022 - 06.2023

Project Manager

Starpoint Nig
03.2018 - 07.2022

Graduate Certificate - Project Management

Centennial College Ontario
04.2001 -

Master of Arts - Peace And Conflict Resolution

University of Ibadan,
04.2001 -

Bachelor of Science - International Relations

Leeds City University
04.2001 -

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Lawal OlayiwolaProject Manager