Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests
Timeline
Hi, I’m

MISTURAH LAWAL

Customer Service Representative
Ebute Metta ,Lagos

Summary

Dynamic professional with a proven track record in customer service and marketing, honed at Stanbic IBTC Bank and AIICO Insurance. Excelled in cultivating client relationships and refining sales strategies, demonstrating exceptional communication and problem-solving skills. Achieved significant improvements in customer loyalty and brand awareness, leveraging creativity and teamwork.

Overview

5
years of professional experience
1
Certification
3
Languages

Work History

Stanbic IBTC Bank

Sales Marketer
07.2022 - 10.2023

Job overview

  • Analyzed market trends and competitor strategies, refining sales tactics for optimal performance.
  • Cultivated strong and successful client relationships by being key point of contact for questions and concerns.
  • Negotiated favorable contracts with suppliers, securing competitive pricing for product offerings while maintaining profitability margins.
  • Collaborated with the marketing team to create effective promotional materials, driving brand awareness and lead generation.

AIICO Insurance

Customer Service Representative
02.2021 - 12.2022

Job overview

  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services, and company information.

Mustered Seed Nursery and Primary School, Ketu.

Customer Service Cashier
10.2018 - 10.2020

Job overview

-Attend to visitors

-Keep records

-Arrange pupils files

Education

Ogun State Institute of Technology
Igbesa, Ogun State.

Masscommunication from Broadcast
10.2024

NOUN
Victoria Island

Economics
02.2023

Skills

-CUSTOMER SERVICE

Accomplishments

My greatest achievement' overcoming my introverted mind and showing at official events. Beating sales targets while working in a bank. Training for and completing a customer service course on Alison.

Certification

CUSTOMER SERVICE CERTIFICATE ON ALISON

Interests

Volunteering, writing, creating contents,Learnibg languages, travelling.

Timeline

CUSTOMER SERVICE CERTIFICATE ON ALISON

10-2024

Sales Marketer

Stanbic IBTC Bank
07.2022 - 10.2023

Customer Service Representative

AIICO Insurance
02.2021 - 12.2022

Customer Service Cashier

Mustered Seed Nursery and Primary School, Ketu.
10.2018 - 10.2020

Ogun State Institute of Technology

Masscommunication from Broadcast

NOUN

Economics
MISTURAH LAWALCustomer Service Representative