Summary
Overview
Work History
Education
Skills
Quote
Timeline
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LAURETTA OSAROGIAGBON

LAURETTA OSAROGIAGBON

Customer Service & Marketing Strategist
Warri ,Delta

Summary

Driven professional with a proven track record at Elishamah Tech and Stores, enhancing customer satisfaction and fostering brand loyalty. Skilled in strategic sales/marketing and team collaboration, I excel in analyzing data for business growth and mentoring teams for success. Achieved significant improvements in efficiency and customer service, demonstrating strong analytical thinking and interpersonal skills.

Overview

7
7
years of professional experience

Work History

Customer Service Executive

Elishamah Tech and Stores
Nigeria
07.2023 - Current
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Described product and service details to customers to provide information on benefits and advantages.
  • Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
  • Coached and mentored junior team members, contributing to their professional growth and development.

Sales and Marketing Manager

Omohnice Gadgets
Nigeria
08.2021 - 07.2023
  • Analyzed sales and marketing data for improved strategies.
  • Conducted market research to identify new business opportunities and stay ahead of industry trends.
  • Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
  • Improved brand visibility with well-executed promotional campaigns and engaging social media content.
  • Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
  • Led a high-performing sales team, providing coaching and ongoing support to ensure success.

Cashier/Data Entry Officer

Asher's More
Nigeria
04.2017 - 06.2021
  • Identified and resolved discrepancies and errors in customer accounts.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Education

Bachelor Of Arts - International Studies And Diplomacy

University of Benin,UNIBEN.
Benin City, Nigeria
03.2015

Skills

Multitasking Abilities

Quote

There is always more to what you think you know,look beyond the horizon and embrace positive change!
Elishamah

Timeline

Customer Service Executive

Elishamah Tech and Stores
07.2023 - Current

Sales and Marketing Manager

Omohnice Gadgets
08.2021 - 07.2023

Cashier/Data Entry Officer

Asher's More
04.2017 - 06.2021

Bachelor Of Arts - International Studies And Diplomacy

University of Benin,UNIBEN.
LAURETTA OSAROGIAGBONCustomer Service & Marketing Strategist