LAURETTA OSAROGIAGBON
Customer Service & Marketing Strategist
Warri ,Delta
Summary
Driven professional with a proven track record at Elishamah Tech and Stores, enhancing customer satisfaction and fostering brand loyalty. Skilled in strategic sales/marketing and team collaboration, I excel in analyzing data for business growth and mentoring teams for success. Achieved significant improvements in efficiency and customer service, demonstrating strong analytical thinking and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Customer Service Executive
Elishamah Tech and Stores
Nigeria
07.2023 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Leveraged strong interpersonal skills to build lasting relationships with customers, fostering brand loyalty and repeat business.
- Coached and mentored junior team members, contributing to their professional growth and development.
Sales and Marketing Manager
Omohnice Gadgets
Nigeria
08.2021 - 07.2023
- Analyzed sales and marketing data for improved strategies.
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Optimized sales processes, streamlining procedures for increased efficiency and better customer service.
- Improved brand visibility with well-executed promotional campaigns and engaging social media content.
- Negotiated contracts skillfully, achieving favorable terms that contributed to bottom-line results.
- Led a high-performing sales team, providing coaching and ongoing support to ensure success.
Cashier/Data Entry Officer
Asher's More
Nigeria
04.2017 - 06.2021
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Education
Bachelor Of Arts - International Studies And Diplomacy
University of Benin,UNIBEN.
Benin City, Nigeria 03.2015
Skills
Multitasking Abilities
Inventory/Data Entry strength
Strategic sales/marketing knowledge
Professional telephone demeanor/Etiquette
Shipping procedures understanding
Contract negotiations
Brand-building/bussiness development strategies
Payroll and budgeting
Excellent Communication
Teamwork and Collaboration
Self-Motivated
Analytical and Critical Thinking
Online chat and email specialist
Quote
There is always more to what you think you know,look beyond the horizon and embrace positive change!
Elishamah
Timeline
Customer Service Executive
Elishamah Tech and Stores
07.2023 - Current
Sales and Marketing Manager
Omohnice Gadgets
08.2021 - 07.2023
Cashier/Data Entry Officer
Asher's More
04.2017 - 06.2021
Bachelor Of Arts - International Studies And Diplomacy
University of Benin,UNIBEN.