CRM
LAURETTA NLEMEDIM
Virtual Email Manager
Ikeja,LA
Summary
Experienced virtual assistant with a strong background in email management, administrative support, and customer service. Skilled in planning, problem-solving, and effective communication. Demonstrated expertise in delivering top-notch customer service and administrative support, including clerical tasks and public interactions. Proficient in calendar management, scheduling, data entry, and database administration. Detail-oriented team player with exceptional organizational skills, capable of managing multiple projects simultaneously with precision.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
3
3
Languages
Work History
Virtual Office Assistant
Mercy Global services
01.2021 - 04.2023
- Scheduled appointments for efficient time management.
- Contributed to the completion of complex special projects.
- Maintained accurate human resource files by recording personnel changes.
- Consistently pursued methods to enhance daily operations, client communication, record keeping, and data entry.
- Sorted and allocated incoming mail to ensure timely responses to client inquiries.
- Ensured customer satisfaction through proactive communication and support.
- Oversaw phone and email communications.
- Conducted research to gather and document industry data.
Email Management Virtual Assistant
Ritz Consult
04.2015 - 06.2020
- Executed travel arrangements by researching and booking flights and accommodations
- Managed electronic and paper filing system by updating paper work, maintaining document and accurately recording information
- Managed CRM Input, exports and clean up
- Wrote press releases and posted updated to social media
- Handled email correspondence and ensured timely responses
- Performed data entry and maintained organized digital files.
Education
B.A hons. - History and International Relations
09.2009 - 05.2014
Skills
Time management
Travel arrangements
Calendar management
Document management
Fast learner
Highly dependable
Excellent attention to details
File organization
Data Entry
Record Keeping
Administrative support
Book keeping
Customer service
Mail management
Customer Relations and Communication
Certification
Human Resource management (HRM)
Software
Google suite
Timeline
Virtual Office Assistant - Mercy Global services
01.2021 - 04.2023
Email Management Virtual Assistant - Ritz Consult
04.2015 - 06.2020
Lagos state university - B.A hons., History and International Relations
09.2009 - 05.2014