Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline

LAURETTA NLEMEDIM

Virtual Email Manager
Ikeja,LA

Summary

Experienced virtual assistant with a strong background in email management, administrative support, and customer service. Skilled in planning, problem-solving, and effective communication. Demonstrated expertise in delivering top-notch customer service and administrative support, including clerical tasks and public interactions. Proficient in calendar management, scheduling, data entry, and database administration. Detail-oriented team player with exceptional organizational skills, capable of managing multiple projects simultaneously with precision.

Overview

8
8
years of professional experience
5
5
years of post-secondary education
5
5
Certificates
3
3
Languages

Work History

Virtual Office Assistant

Mercy Global services
01.2021 - 04.2023
  • Scheduled appointments for efficient time management.
  • Contributed to the completion of complex special projects.
  • Maintained accurate human resource files by recording personnel changes.
  • Consistently pursued methods to enhance daily operations, client communication, record keeping, and data entry.
  • Sorted and allocated incoming mail to ensure timely responses to client inquiries.
  • Ensured customer satisfaction through proactive communication and support.
  • Oversaw phone and email communications.
  • Conducted research to gather and document industry data.

Email Management Virtual Assistant

Ritz Consult
04.2015 - 06.2020
  • Executed travel arrangements by researching and booking flights and accommodations
  • Managed electronic and paper filing system by updating paper work, maintaining document and accurately recording information
  • Managed CRM Input, exports and clean up
  • Wrote press releases and posted updated to social media
  • Handled email correspondence and ensured timely responses
  • Performed data entry and maintained organized digital files.

Education

B.A hons. - History and International Relations

Lagos state university, Lagos
09.2009 - 05.2014

Skills

Time management

Certification

Human Resource management (HRM)

Software

CRM

Google suite

Timeline

Virtual Office Assistant - Mercy Global services
01.2021 - 04.2023
Email Management Virtual Assistant - Ritz Consult
04.2015 - 06.2020
Lagos state university - B.A hons., History and International Relations
09.2009 - 05.2014

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LAURETTA NLEMEDIMVirtual Email Manager