CRM software
LATEEF OLANREWAJU SUENU
Virtual Assistant/Sales/Customer Service
Lagos
Work Preference
Summary
Customer service professional, skilled in virtual support and adept at addressing and resolving customer issues. Known for cultivating positive interactions and efficiently managing customer needs in virtual environment. Exemplifies teamwork and adaptability, consistently delivering reliable results under varying circumstances. Proficient in conflict resolution and communication. Ability to work independently and within a diverse team, to work effectively under pressure with the aim of actualizing the organization goal as well as for development and economic growth in the partnership in home communities and environment.
Overview
8
8
years of professional experience
7
7
Certifications
Work History
Virtual Customer Service Associate
Scale Army
02.2025 - Current
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up actions were taken when needed.
- Ensured timely resolution of technical issues faced by customers through effective troubleshooting techniques.
- Promoted a positive brand image by consistently delivering top-notch service experiences for all customers.
- Streamlined communication between departments by proactively sharing relevant customer feedback and insights.
- Identified opportunities for upselling products or services during customer interactions, boosting company revenue.
- Participated actively in ongoing training sessions and workshops aimed at enhancing personal skills and staying current with industry developments.
- Navigated multiple systems simultaneously while assisting customers, increasing efficiency and reducing handle time.
Sales Executive/Logistics Specialist
Carolina Transportation Inc.
05.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Drove revenue growth, leveraging in-depth product knowledge to offer customized solutions.
Senior Production Supervisor
Rakeb Nigeria Limited
03.2020 - 05.2020
- Coordinate manufacturing process and operational efficiency procedures to achieve goal of first run capability.
- Determined suitable crew requirements, scheduled employees and worked with Human Resources to meet changing production schedules.
- Supervised 30 staffs by boosting performance and training on efficiency and productivity protocols.
- Directed improvements in safety, product quality, service and cost efficiency. Planned, directed, coordinated and assigned manpower to meet aggressive production schedules.
- Managed and monitored progress of plant production orders by managing shop capacity and loading functions at 3 facilities.
- Boosted productivity by 2.6% through direction, preparation and implementation of training programs and initiatives.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Conduct production tests according to equipment specifications and Standard Operating Procedures (SOPs).
- Responsibilities/Key Achievements
Senior Production Supervisor
Jimlas Industrial Limited
03.2019 - 02.2020
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Evaluated team member performance every week to identify and resolve productivity concerns.
- Established clear priorities and production quality standards.
- Prepared in advance for and addressed production problems, material deficits, equipment failures and unavoidable delays.
- Reduced obstacles and variables to maintain production efficiency, meet deadlines and deliver 4.8% improvement in productivity.
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills.
- Reduced inventory and monthly team labor hours by strategically updating processes and reorganizing operational workflows.
- Supervised incoming materials for quality and amounts ordered and resolves personnel problems by analyzing data, investigating issues; identifying solutions; recommending action.
- Responsibilities/Key Achievements
Financial Sales Associate
Wapic Insurance Plc
04.2018 - 09.2018
- Oversaw financial sales to monitor compliance with legal requirements and company policies, including portfolio.
- Implemented initiatives to improve customer satisfaction and increase repeat business.
- Liaised with clients to develop financial planning strategies and solutions through evaluation of finances.
- Targeted accounts at senior and executive levels and secured funding for future initiatives.
- Built and deepened productive relationships with prospective and competitive customers to drive sustained growth.
- Educated and worked with clients on rate of interest (ROI) terms to find accurate solutions.
- Negotiated with finance companies for optimal financing opportunities for clients.
- Responsibilities/Key Achievements
Education
B.Sc. - Chemistry (Analytical & Industrial)
Lagos State University
Ojo, Lagos01-2015
Skills
Proficient in Microsoft Office Suite and SCADA software
Emotional intelligence
Customers Service Relation
Effective Communication and Networking
Time management
Negotiation Skills
Creativity and Innovation Skills
Attention to Details
Technology Driven
Expectations Management
Decision-Making
Analytical thinking
Conflict Resolution Skills
Cultural Awareness & Online Tone
Remote Collaboration
CRM software
Call center experience
Appointment scheduling
Data Entry
AI Content Evaluation
Software
AI software
Certification
Certificate in Infection Prevention Control Training Programme – LSETF/USADF/PHM
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 6 staff members.
- Resolved product issue through consumer testing.
Languages
English
Bilingual or Proficient (C2)
Timeline
Virtual Customer Service Associate
Scale Army
02.2025 - Current
Virtual Assistance Certificate
01-2025
Customer Service (CRM) - Qlab
05-2024
Sales Executive/Logistics Specialist
Carolina Transportation Inc.
05.2022 - Current
Certificate in Infection Prevention Control Training Programme – LSETF/USADF/PHM
05-2021
Certificate in Employability Soft Skills Training Programme – Jobberman
04-2020
Senior Production Supervisor
Rakeb Nigeria Limited
03.2020 - 05.2020
Basic certificate in Auto-Diagnosis/Automotive Mechatronics Programme – Automedics Limited
06-2019
Certificate in Soft Skills Training Programme – MWCE/West African Vocational Education (WAVE)
04-2019
Senior Production Supervisor
Jimlas Industrial Limited
03.2019 - 02.2020
Employability Career Workshop 1.0 – Knowledge Exchange Centre (KEC)
08-2018
Financial Sales Associate
Wapic Insurance Plc
04.2018 - 09.2018
B.Sc. - Chemistry (Analytical & Industrial)
Lagos State University