LATEEFAT YASIR

• Lead group IT operations and business relationship management across multiple business units, ensuring reliable service delivery and governance.
• Drive digital transformation programs and enterprise application initiatives; oversee ERP roadmap, adoption, and value realization.
• Strengthen cybersecurity posture through policy, controls, monitoring, and awareness; coordinate audit readiness and management reviews.
• Manage licensing governance and budget planning; optimize cost through standardization and vendor performance management.
• Implemented strategic IT policies, enhanced organisational efficiency.
• Year-on-year budget management; ensured accurate forecasting and optimal resource allocation.
• Investigated emerging technologies and recommended suitable upgrades in line with industry trends.
• Aligned IT strategy with overall business objectives for unified growth vision.
• Coordinated vendor relationships to ensure cost-effective procurement of hardware and software solutions.
• Oversaw large-scale digital transformation projects to drive business growth and profitability.
• Championed process automation initiatives, significantly reducing manual workload for staff members.
• Partnered with management team to optimise operations and reduce costs.
• Spearheaded strategic planning and decision-making processes, aligning with mission and stakeholder interests.

• Enhanced customer relations by managing business accounts diligently.
• Developed strategies for more efficient service delivery.
• Achieved improved client satisfaction with excellent communication skills.
• Managed key relationships to maintain high customer retention rates.
• Negotiated contracts, achieving favourable terms.
• Provided comprehensive business solutions to solve client problems.
• Collaborated across departments for seamless project execution.
• Led team meetings to disseminate important information swiftly and effectively.
• Communicated client feedback to leadership teams and identified improvement possibilities.
• Maintained detailed knowledge of company offerings to recommend appropriate products to clients.

• Led end-to-end IT function, including infrastructure, applications, cybersecurity controls, and service delivery for fast-paced FMCG environment.
• Implemented and matured ITSM practices, driving improved uptime, faster incident resolution, and stronger stakeholder satisfaction.
• Oversaw enterprise systems and vendor ecosystems, ensuring SLA adherence, cost control, and continuous optimization.

• Managing ITO staff to ensure service levels agreed on are met, and infrastructure support is adequate.

• IT Infrastructure maintenance, purchase, and update.

• Email, System, Network, and Firewall infrastructures configuration and management.

• Ensured seamless network connectivity by performing regular maintenance tasks.
• Streamlined IT operations by implementing efficient software solutions.
• Support in collaboration and learning for direct reports.

• Network and Users administration with system and IT peripherals maintenance.
• Software License Management, Warranty, and AMC monitoring.
• Planning and managing centralized IP PABX system
• Managed IT projects, resulting in successful on-time delivery.
• Streamlined internal processes for improved efficiency and productivity.

• Configuration of Server Roles, Server Applications, and Maintenance.
• Management and Administration of users, computers, and IT resources.
• Security Administration of IT infrastructure with Centralized Antivirus systems and
• Content Filtering
• Group Policy Enforcements and User access and privileges control
• Corrected system errors to ensure optimal functionality.
• Maintained network security, safeguarding company data.
• Provided technical support to staff, improving productivity levels.

• Managed user accounts, including password resets and access level changes, enhancing overall security.
• Streamlined operations with efficient database maintenance tasks.
• Installed new servers for improved data management.
• Enhanced system performance by implementing regular software updates.

• Assisted during special events and large-scale operations, ensuring smooth running of activities.
• Wrote detailed reports, aiding in documentation.
• Delivered computer literacy courses to officers at facility, enhancing their experience during their course.
• Executed assigned duties responsibly, thus meeting departmental expectations consistently.

• Improved team communication by proactively participating in daily meetings.
• Gained proficiency in industry-specific software tools with rigorous practice sessions.
• Worked diligently to meet customer needs, resulting in increased satisfaction levels.
• Achieved deadline compliance with meticulous time management.