Lateef Yekini

I serve as an integral part of the customer service team. My primary responsibility is to handle inbound calls, addressing customer inquiries, resolving issues, and providing information about our clients' products and services.
Being the voice of the company, I ensure that every customer interaction is positive and productive by working closely with appropriate units to ensure that customer service standards are met and exceeded.

Responsibilities include:

• Answering over 100 queries daily via inbound calls to assist customers with billing and technical issues
• Assisting customers with product/service upgrades, renewals and downgrades
• Retaining unhappy customers by listening to their issues and providing solutions to solve them
• Responding to customer enquiries and complaints promptly and effectively
• Keeping an up-to-date knowledge of all products & services through regular training and self-study

Serving as first point of contact for guests, handling check-ins, check-outs, and addressing any inquiries or concerns. Held pivotal role in ensuring a seamless and welcoming experience for all guests. Working closely with other hotel staff, including housekeeping and management, to maintain high service standards and ensure guest satisfaction.

Responsibilities include:

• Managing guest complaints of over 100 hotel rooms, ensuring all complaints are resolved immediately and to guests satisfaction
• Meeting and greeting customers, ensuring they feel welcome and comfortable
• Ensure that customers receive exemplary customer service during all contact points within company
• Processing transactions including cash or card payments
• Explaining features and benefits of products and services and advising customers on suitable choices