Open To Work
LABIRAN OLUWASUBOMI OLUWEMIMO
Ibadan
Summary
Dynamic Customer Service Team Lead with extensive experience at Africa mamaATM Nigeria Limited, excelling in escalation handling and team leadership. Proven track record in enhancing customer satisfaction through effective communication and CRM expertise. Adept at training staff and optimizing workflows, driving operational success in fast-paced environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Customer Service Team Lead
Africa mamaATM Nigeria Limited
01.2015 - Current
- Managed daily operations of customer service unit while training customers on using Helpline's POS machines to resolve sales-related issues.
- Coordinated orders for voucher stock from various telecommunication companies.
- Decrypted and uploaded stock to the server, charted inventory, and managed communications with company partners.
Customer Service Representative
Ison Bpo
06.2014 - 12.2014
- Managed Class Calls from high-value customers, addressing their needs promptly to ensure continuous connectivity with the Airtel network.
- Represented Airtel Nigeria on contract, handling daily customer calls and resolving sim/network issues efficiently.
- Assisted customers with service requests related to Airtel network offerings.
- Completed various training programs to enhance performance as a customer service representative.
English/Class Teacher
Oaks and Pillars Private Primary School
02.2013 - 03.2014
- Facilitated daily mental math practice, conducted dictation tests, and taught English Language and Creative Writing across multiple classes using teaching aids to enhance student engagement.
- Oversaw daily educational activities, ensuring a structured learning environment that supported student development.
- Reviewed pupils’ notes daily to confirm accurate transcription from the whiteboard and documented essential information in the communication logbook for parent updates.
English Tutor
Ransome Kuti Memorial Junior Grammar School
03.2008 - 03.2009
- Tutored students and assessed performance through short written tests to gauge understanding and progress.
- Ensured timely submission of students' scripts while fulfilling additional assigned duties with diligence.
Customer Service/marketing
Celtel Nigeria
Akure
08.2007 - 10.2007
- Liaised with customers to build rapport and strengthen Celtel’s market presence.
- Facilitated opening of new outlets to expand availability of Celtel Nigeria products.
Education
MA - English (Literature)
University of Ibadan
Ibadan, Oyo State01.2013
BA. Ed - English Studies
Obafemi Awolowo University
Ondo01.2006
Skills
- Escalation handling
- Meeting facilitation
- CRM: Freshdesk, Zoho, HubSpot, Avaya
- Interpersonal communications
- POS systems expert
- Telephone etiquette
- Account management
- Staff education and training
- Workflow coordination
- Performance monitoring
- Microsoft Suite, Google Suite proficient
- Microsoft BI
- VoIP resolution
- Data entry
- Customer relationship management
- Order management and fulfillment
- Team leadership and management
- Report generation
Certification
Certificate of Merit, ISON Bpo, Certificate for best behaved, 2014
Hobbies and Interests
- Meeting people
- Reading
- Writing
- Voluntary and communal services
References
Available on request
Spoken Languages
- English
- Yoruba
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
RemoteSalary Range
₦12600/hr - ₦15000/hrTimeline
Customer Service Team Lead
Africa mamaATM Nigeria Limited
01.2015 - Current
Customer Service Representative
Ison Bpo
06.2014 - 12.2014
English/Class Teacher
Oaks and Pillars Private Primary School
02.2013 - 03.2014
English Tutor
Ransome Kuti Memorial Junior Grammar School
03.2008 - 03.2009
Customer Service/marketing
Celtel Nigeria
08.2007 - 10.2007
MA - English (Literature)
University of Ibadan
BA. Ed - English Studies
Obafemi Awolowo University