Kwaku Agyeman Kodom

• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Provided exceptional service and assistance to guests upon check-in.
• Planned and executed marketing activities to improve property brand and increase revenue.

Supervised everyday functions of Rooms, Front Office, Guest Services and Night Audit.

• Trained new employees on standards and hotel procedures.
• Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
• Upheld high standards for customer service and led by example.
• Inspected rooms for damages and sufficient housekeeping practices.

• Assisted site Operations Manager and FOM in running operations of 1778 rooms’ inventory during FIFA world cup in Qatar.
• Responded to guests concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
• Developed and maintained strong relationships with guests to increase loyalty, trust and satisfaction.
• Trained employees in essential job functions.
• Supervised and coordinated team to provide guidance and support and maximize performance.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

• Ensured that company and site standards of Health & Safety are maintained at all times, from checking supplies and systems, to identifying potential future hazards
• Enhanced guest satisfaction by promptly addressing concerns and providing exceptional customer service.
• Streamlined hotel operations by effectively managing front desk, housekeeping, and maintenance staff.
• Investigated all guest and employees accidents and report circumstances to management.
• Reduced guest complaints by ensuring strict adherence to hotel policies and procedures.

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Interacted with customer service team to deliver consistent, exceptional service to all guests.
• Engaged guests entering facility and offered to assistance with wayfinding.
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Performed concierge services for guests.
• Trained new staff on correct procedures, compliance requirements, and performance strategies.
• Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.