Kusia Sunday Obaji

Support teams in conducting care checks and comprehensive closed-file reviews to ensure accuracy and compliance.
Assist in auditing medical claims treatment plans and submitted documents to identify discrepancies and prevent fraud.
Evaluate medical necessity and treatment appropriateness according to AXA Mansard clinical guidelines.
Review provider documentation for completeness and adherence to regulatory compliance.
Prepare audit reports that highlighted error trends and areas needing corrective action.
Collaborate with healthcare providers and internal teams to address identified issues.
Suggest process improvements to enhance quality assurance and minimise claim errors.

• Performed thorough investigations into reported incidents, leading to accurate record-keeping.
• Provided customer service to improve overall visitor experience.

• Managed emergency situations with professionalism, administering immediate care and coordinating with medical teams to ensure patient safety.
• Carefully monitored, recorded and reported changes in patient symptoms to deliver best care practices.
• Administered medications and treatments to patients following prescribed healthcare plans.
• Maintained accurate and confidential patient records, ensuring compliance with healthcare regulations and patient privacy laws.
• Responded promptly to emergency situations to deliver life-saving care and stabilise patients for additional treatments.

• Supported client mental health with reading, games and activities.
• Organised schedules of medications, meals, medical appointments.
• Prepared nutritious meals tailored to clients' dietary requirements, promoting healthy eating habits and well-being.
• Performed light housekeeping duties, including laundry, vacuuming, and dusting, to keep clients' living environments clean and comfortable.

• Aided individuals in navigating complex healthcare systems ensuring seamless access to needed services.
• Fostered community engagement for improved public health through awareness campaigns.
• Established trustful relationships with community members enhancing communication lines during crises situations.
• Improved patient's mental well-being with support groups and one-on-one counselling.

• Complied with all health and safety regulations for worker welfare.
• Performed daily equipment checks for uninterrupted operations.
• Fostered positive relationships with clients through professional interactions.
• Met project deadlines through diligent time management practices.