Hi, I’m
Kufre Solomon
Technical Support Engineer
Port Harcourt,Rivers
Summary
Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
8
years of professional experience
1
Certification
6
years of post-secondary education
Work History
ExcellentBridge Technologies LimitedPort Harcourt, Rivers State
Technical Support Engineer
05.2021 - Current
Job overview
- Self-motivated, with a strong sense of personal responsibility.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Organized and detail-oriented with a strong work ethic.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Traveled with sales engineers on customer site visits to respond to specific technical questions.
The Apostolic Mount Olive ChurchPort Harcourt, Rivers
IT Support Engineer
08.2015 - 10.2021
Job overview
- Monitored systems in operation and quickly troubleshot errors.
- Promoted efficiency among departments with prompt resolution of system issues.
- Assisted with updating technical support best practices for use by team.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed, configured and maintained computer systems and network connections.
Skills
- Customer Service
- Leading Software Development Teams
- Customer Relationship Management
- Application Installation
- Service Calls
- Customer Support Strategy
- Technical Support
- Complaint Management
Certification
Certified MCITP, Microsoft - 2011
- Certified MCSA, Microsoft - 2016
- Certified Safety Officer , NISP - 2012
Education
University of CalabarCalabar, Nigeria
Bachelor of Science from Applied Chemistry
02.2004 - 02.2010
Timeline
Technical Support Engineer
ExcellentBridge Technologies Limited
05.2021 - Current
IT Support Engineer
The Apostolic Mount Olive Church
08.2015 - 10.2021
University of Calabar
Bachelor of Science from Applied Chemistry
02.2004 - 02.2010
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