Tevhan J. Ford
Summary
Dynamic and adaptable professional with extensive experience spanning diverse roles, including Medical Receptionist, Medical Assistant, Bartender, Administrative Assistant, and Customer Service Representative. Known for exceptional communication skills, organizational expertise, and a strong ability to manage appointments and coordinate tasks in fast-paced environments. Demonstrates a proven ability to streamline office operations, enhance patient and client experiences, and ensure smooth daily workflows. Adept at managing sensitive information, offering high-level administrative support, and building rapport with diverse clients and teams. With a solid track record of excellence in customer service, administrative duties, and appointment scheduling, I am eager to bring my multifaceted skill set and strong work ethic to your team, contributing to your organization's success and patient satisfaction.
Key strengths include:
- Efficient appointment coordination and calendar management
- Strong interpersonal and customer service skills
- Expertise in medical office procedures, insurance verification, and patient intake
- Skilled in multitasking, time management, and data entry
- Proficient with office software and communication tools
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Bartender
Sapores-Lehighton, PA
06.2021 - Current
- Provided exceptional customer service: Delivered personalized service to an average of 100+ customers per shift, fostering a welcoming atmosphere that increased customer satisfaction scores by 15%, as reflected in online reviews and direct feedback.
- Managed high-volume drink preparation: expertly crafted up to 150 drinks per shift during peak hours, maintaining quality and consistency, which contributed to a 20% increase in repeat clientele and higher sales during busy periods.
- Upselling & Product Knowledge: Leveraged extensive knowledge of craft cocktails and specialty drinks to upsell premium liquor, boosting average drink sales by 10%, and increasing bar revenue by over $500 per week.
- Maintained cleanliness and safety standards: Ensured compliance with health and safety regulations by maintaining a clean and organized bar area, resulting in zero health code violations and contributing to a 30% decrease in accident-related incidents.
- Collaborated with the team for efficiency: Worked closely with the waitstaff and kitchen teams to ensure smooth operations and prompt service, helping reduce customer wait times by 15% during busy hours, and improving overall bar efficiency.
Pre-sales and Operations Coordinator
Tryple Play Systems de México, S.A. de C.V.
Mexico City
06.2018 - Current
- Streamlined Patient Flow and Appointment Scheduling: Managed over 50 patient appointments daily, ensuring timely check-ins and minimal wait times by effectively utilizing scheduling software, improving overall clinic efficiency by 20%.
- Enhanced Patient Experience and Communication: Provided exceptional customer service by addressing patient inquiries via phone, email, and in-person interactions, resulting in a 15% increase in patient satisfaction scores, as measured by feedback surveys.
- Accurate Medical Record Management: Maintained and updated patient records in compliance with HIPAA regulations, reducing document errors by 10%, and ensuring smooth coordination with physicians and medical staff for accurate treatment planning.
- Insurance Verification & Billing Support: Verified insurance details and processed billing information for 30+ patients per day, reducing claim processing time by 25%, and contributing to a 98% insurance claim approval rate.
- Coordination of Medical Services and Referrals: Facilitated timely communication between patients and medical providers for referrals, lab tests, and follow-up appointments, improving patient care continuity, and reducing referral wait times by 18%.
Medical Assistant
Lehigh Valley Health Network-Allentown, PA
02.2021 - 07.2021
- Provided direct patient care and support: Assisted physicians in examining and treating over 30 patients per day, improving patient throughput by 20%, and contributing to a more efficient, streamlined office flow.
- Managed Patient Records and Documentation: Accurately entered and updated patient histories, lab results, and treatment plans in electronic health records (EHR), reducing charting errors by 15%, and ensuring seamless communication between providers and staff.
- Performed clinical and administrative tasks: administered vaccines, collected lab specimens, and prepared exam rooms, increasing clinic productivity by 10% by reducing patient wait times, and maintaining a clean, organized environment.
- Patient education and communication: Provided patients with clear instructions regarding medical procedures, medications, and follow-up care, improving patient understanding, and reducing the number of follow-up questions by 25%.
- Insurance Verification & Billing Support: Assisted with insurance verification and pre-authorizations, ensuring 100% accuracy in claims submission, and reducing claim rejections by 12%, which led to quicker reimbursement cycles and reduced administrative overhead.
Administrative Assistant
KME Fire Apparatus-Nesquehoning, PA
08.2018 - 11.2018
- Managed Office Operations and Scheduling: Coordinated the daily schedules of more than five senior executives, optimizing meeting times and travel arrangements, resulting in a 20% increase in time efficiency and improved overall productivity for the leadership team.
- Document Preparation and Data Management: Created and proofread over 100 documents per month, including reports, presentations, and correspondence, ensuring 100% accuracy, and contributing to a 15% reduction in document revision time.
- Streamlined Communication and Correspondence: Managed inbound and outbound communications (email, phone, and mail) for the office, prioritizing urgent requests and reducing response time by 25%, leading to enhanced team collaboration and client satisfaction.
- Organized Events & Meetings: Coordinated logistics for company-wide meetings, conferences, and team events, handling venue selection, catering, and materials, which led to a 30% increase in event participation, and positive feedback from attendees.
- Improved office efficiency through process implementation: Introduced new filing and document retrieval systems, reducing paper file retrieval time by 40%, and decreasing administrative overhead by 15%, allowing staff to focus more on core tasks.
Pre-sales Coordinator – Infrastructure
Tecnologías de Información América, S.A. de C.V.
Mexico City
02.2014 - 07.2018
- Coordinated pre-sales operations, managing consultant assignments and activities to achieve a 95% adherence to client response deadlines, enhancing service delivery efficiency.
- Validated technical and economic proposals, ensuring 100% alignment with client requirements and organizational standards, resulting in a 20% improvement in proposal approval rates.
- Facilitated communication between sales and engineering teams, resolving 100+ technical and financial queries monthly to drive seamless project collaboration.
- Contributed technical insights during client meetings, directly influencing the approval of infrastructure projects valued at $5M annually.
- Streamlined proposal workflows for pre-sales engineers, reducing turnaround times by 30%, enabling faster responses to client requests and competitive market positioning.
Appointment Coordination Expert
Empire Education Group-Humboldt, PA
08.2015 - 01.2016
- Managed High-Volume Scheduling: Coordinated and scheduled over 150 appointments per week for a team of more than 10 professionals, optimizing appointment flow and reducing patient/client wait times by 20%, ensuring maximum utilization of available time slots.
- Improved Appointment Accuracy and Efficiency: Reduced scheduling errors by 30% by implementing a new appointment confirmation system, ensuring 98% accuracy in booked appointments, and minimizing no-shows by 15%.
- Enhanced Client Experience and Communication: Provided personalized pre-appointment reminders and follow-ups via phone, email, and text, improving client engagement and reducing last-minute cancellations by 25%, which led to a 10% increase in repeat business.
- Streamlined Rescheduling & Cancellations: Developed and implemented a system for handling cancellations and rescheduling requests, increasing the speed of rebooking by 40%, and maintaining a high client retention rate of 90%+.
- Collaborated with cross-functional teams: Worked closely with medical, sales, and customer service teams to align appointment schedules with staffing availability, boosting office efficiency by 15%, and supporting a smooth workflow across departments.
Customer Service Representative
Pencor Wireless-Palmerton, PA
01.2014 - 08.2015
- Resolved Customer Inquiries & Issues: Handled an average of 80+ customer inquiries per day via phone, email, and live chat, resolving issues promptly, and maintaining a 95% customer satisfaction rate, as reflected in post-interaction surveys.
- Upsold Products & Services: Leveraged product knowledge to upsell additional products and services, contributing to a 15% increase in sales revenue, and consistently achieving monthly sales targets.
- Streamlined Issue Resolution Process: Implemented a more efficient troubleshooting workflow that reduced issue resolution time by 25%, enhancing overall team productivity, and improving response time for escalated cases.
- Provided Personalized Support and Solutions: Tailored solutions to meet individual customer needs, resulting in a 20% increase in repeat customer business, and a notable improvement in retention rates.
- Collaborated with cross-functional teams: Worked closely with sales, technical support, and product teams to ensure accurate and timely solutions for customers, leading to a 30% reduction in escalations, and fostering stronger interdepartmental relationships.
Resident Engineer – Santander Call Center Project
RETO Telecomunicaciones, S.A. de C.V.
Mexico City
02.2010 - 08.2014
- Supervised construction and installation of specialized systems, ensuring adherence to project plans.
- Created and updated construction drawings to reflect approved changes during the project lifecycle.
- Coordinated activities for carriers and redundant systems, maintaining project schedules and quality.
- Oversaw certification processes for data centers, meeting compliance and operational standards.
- Delivered project reports and finalized installations, ensuring client satisfaction and timely handovers.
Appointment Coordination Expert
Empire Education Group-Pottsville, PA
11.2012 - 12.2013
- Managed High-Volume Scheduling: Coordinated and scheduled over 200 appointments per week for a team of more than 15 professionals, improving appointment flow and reducing client wait times by 30%, leading to a 25% increase in overall team productivity.
- Optimized Appointment Scheduling and Resource Allocation: Streamlined the scheduling process using advanced booking software, reducing scheduling conflicts by 20%, and maximizing daily appointment capacity, which contributed to a 15% increase in revenue per month.
- Enhanced Client Engagement & Retention: Provided proactive reminders and follow-up communications for scheduled appointments, reducing no-show rates by 18%, and increasing client retention by 22% through improved customer satisfaction.
- Resolved Scheduling Issues and Last-Minute Changes: Managed last-minute rescheduling and cancellations efficiently, reducing customer dissatisfaction by 25%, and improving re-booking rates by 40%, ensuring minimal disruption to daily operations.
- Collaborated with cross-functional teams: Worked closely with operations, medical, and customer service teams to ensure seamless appointment coordination, which improved overall workflow and reduced appointment backlogs by 30%.
Coordinator – Telecommunications Infrastructure
T-Systems de México, S.A. de C.V.
Monterrey
04.2005 - 07.2010
- Directed project leaders in the execution of telecommunications initiatives, achieving 100% on-time delivery across 25+ projects annually, while maintaining quality standards.
- Performed financial analyses and developed annual budgets totaling $5M, optimizing resource allocation and reducing project costs by 12%.
- Managed vendor relationships, negotiating contracts to secure cost-effective procurement and streamline resource utilization, resulting in a 15% improvement in operational efficiency.
- Administered project tracking systems (Funnel), enabling real-time progress monitoring, risk mitigation, and prioritization, reducing project delays by 20%.
- Designed and presented technical and economic proposals, increasing client engagement by 30% and contributing to a 20% growth in successful project bids.
Bartender
Sapores
Education
Bachelor of Arts - Bachelor’s in Electronics
Diploma in Medical
Allentown, PA01-2020
Bachelor of Arts -
Diploma in Cosmetology
- Hazleton, PA06-2008
Skills
- Medical Terminology
- Anatomy & Physiology
- Pathology
- Medical Law & Ethics
- Medical insurance
- Keyboarding & Word Processing
- Medical Office Procedures
- Data Entry and Patient Records
- Aseptic techniques
- Specimen collection
- Hematology
- Patient care
- Adaptability
- CPR and AHA Certification
- Registered Medical Assistant (RMA)
- EMR Systems (Epic)
- Injection administration
- Medical Scheduling
- Vital Signs
- Phlebotomy & Venipuncture
- Clerical skills
- Phone Etiquette
- HIPAA compliance
- Customer service
- Insurance verification
Languages
Spanish
First Language
English
Intermediate (B1)
B1
Certification
- Sales: MB&L Sales Certification Clinic, Cisco Sales Essentials, Schneider Data Centers, Vertiv, Eaton, TrippLite, Rittal
- Security Systems: Silent Knight Fire Detection, NFPA 72 Certification, Bosch FPA 5000
- Video Surveillance & Access Control: Hanwha Wisenet, Hikvision, Digifort, Axis
- Networking: Executive CCNA Certification – Cisco Certified Network Associate
- Data Center Infrastructure: Certified Computer Room Expert (CCRE) – ICREA, Schneider Data Center Technical Training
- Electrical Systems: Short Circuit and Grounding Calculations, Electrical Installations – TEAP
- Microwave Links: Radwin, Ubiquiti Networks, Cambium Networks
- Structured Cabling: Panduit, Siemon, Datwyler+, Systimax+, Optronics
certification
- CPR Certification
- Basic Life Support (BLS)
- CCMA Certification
- NRCMA
Timeline
Bartender
Sapores-Lehighton, PA
06.2021 - Current
Medical Assistant
Lehigh Valley Health Network-Allentown, PA
02.2021 - 07.2021
Administrative Assistant
KME Fire Apparatus-Nesquehoning, PA
08.2018 - 11.2018
Pre-sales and Operations Coordinator
Tryple Play Systems de México, S.A. de C.V.
06.2018 - Current
Appointment Coordination Expert
Empire Education Group-Humboldt, PA
08.2015 - 01.2016
Pre-sales Coordinator – Infrastructure
Tecnologías de Información América, S.A. de C.V.
02.2014 - 07.2018
Customer Service Representative
Pencor Wireless-Palmerton, PA
01.2014 - 08.2015
Appointment Coordination Expert
Empire Education Group-Pottsville, PA
11.2012 - 12.2013
Resident Engineer – Santander Call Center Project
RETO Telecomunicaciones, S.A. de C.V.
02.2010 - 08.2014
Coordinator – Telecommunications Infrastructure
T-Systems de México, S.A. de C.V.
04.2005 - 07.2010
Bartender
Sapores
Bachelor of Arts - Bachelor’s in Electronics
Diploma in Medical
Bachelor of Arts -
Diploma in Cosmetology
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