KOYA MOTUNRAYO ESTHER
Berger,Lagos
Summary
Customer-focused professional with expertise in client relations, human resources support, and front desk administration. Strong skills in office coordination, record management, and Microsoft Office applications. Proven ability to manage multiple tasks efficiently while fostering team collaboration and delivering effective solutions. Aiming to enhance operational success within a progressive organisation.
Overview
16
16
years of post-secondary education
4
4
years of professional experience
Work history
Corps Liaison Officer (C.L.O)
NYSC Local Government Office, Ado Ekiti
Ado Ekiti
2025.10 - 2026.03
- Facilitated effective communication between corps members and NYSC officials to ensure clarity and support.
- Coordinated administrative activities and official communications to streamline processes and improve information flow.
- Assisted in organising meetings and managing corps member records to enhance documentation and support organisational objectives.
- Exhibited strong leadership skills while managing team projects to enhance collaboration.
Teacher
Redeemer’s College, Ado Ekiti
Ado Ekiti
2025.06 - 2025.09
- Facilitated learning and engagement for students within a structured classroom environment.
- Developed lesson materials and organised classroom layout to enhance student learning experience.
- Led team discussions and decision-making processes to foster collaborative teaching strategies.
Sales Representative / Jumia Agent
Jumia Nigeria
2023.09 - 2023.12
- Promoted up-sell opportunities during customer interactions, boosting overall revenue generation.
- Delivered exceptional customer service and resolved inquiries, fostering positive relationships with clients.
- Processed customer orders and handled transactions, ensuring timely delivery and customer satisfaction.
- Enhanced brand reputation through consistent professionalism and customer engagement. with impeccable professionalism and integrity.
- Conducted market analysis to anticipate future trends and adjust strategies accordingly.
Assistant Secretary
French Department, Olabisi Onabanjo University
2022.12 - 2023.03
- Coordinated departmental correspondence and documentation to ensure clear communication and effective information flow.
- Facilitated administrative operations and office coordination, enhancing workflow efficiency and team collaboration.
- Facilitated efficient communication by handling emails and letters promptly.
- Handled confidential documents discreetly, maintaining privacy standards.
- Conducted research for informed business decisions.
Customer Care Agent
Eric Vista
2022.03 - 2022.10
- Addressed customer inquiries and complaints with professionalism, ensuring resolution and satisfaction.
- Fostered positive customer relationships through clear and effective communication, enhancing customer loyalty.
- Enhanced brand reputation through exceptional interpersonal skills.
- Recorded all interactions diligently, ensuring transparency in operations.
- Organised schedules to improve operational efficiency.
Education
Bachelor’s Degree - Secretariat administration education
Olabisi Onabanjo University
Nigeria 2018.09 - 2023.06
Senior Secondary School Certificate - commercial
Beacon Hills College
Nigeria 2011.09 - 2018.07
First School Leaving Certificate -
Hubert Ogunde Memorial School
Nigeria 2006.09 - 2011.07
Skills
- Customer Service & Client Relations
- Human Resources Support
- Front Desk Administration
- Office coordination
- Admin support
- Microsoft Word & Excel
- Record management
- Multitasking & Time Management
- Team Collaboration
- Problem Solving
- Telephone etiquette
- Interpersonal skills
LANGUAGES
English — Fluent
Fluent
Yoruba — Fluent
Fluent
French — Basic
Intermediate
Affiliations
- Reading and continuous learning
- Organizing and planning
- Learning new technology and productivity tools
Accomplishments
•
National Youth Service Corps (NYSC) Discharge Certificate
•
Certificate in Human Resources Management – Pinnacle
•
Certificate in Customer Service Management – Pinnacle
•
Certificate in Project Management – LITA
•
Certificate in Secretariat Administration Education – Olabisi Onabanjo University
•
Certificate of Recognition as Corps Liaison Officer – NYSC State Coordinator
•
Certificate of Recognition from Education CDS Group – NYSC
•
Certificate of Appreciation as Vice President, Faculty of Education – Olabisi Onabanjo University
Mr Samuel Ademolu koya
civil servant
07032325235
Mrs Linda Oyebade
Customer Relations Manager
Elizade Nigeria Limited
08022686447
Timeline
Corps Liaison Officer (C.L.O)
NYSC Local Government Office, Ado Ekiti
2025.10 - 2026.03
Teacher
Redeemer’s College, Ado Ekiti
2025.06 - 2025.09
Sales Representative / Jumia Agent
Jumia Nigeria
2023.09 - 2023.12
Assistant Secretary
French Department, Olabisi Onabanjo University
2022.12 - 2023.03
Customer Care Agent
Eric Vista
2022.03 - 2022.10
Bachelor’s Degree - Secretariat administration education
Olabisi Onabanjo University
2018.09 - 2023.06
Senior Secondary School Certificate - commercial
Beacon Hills College
2011.09 - 2018.07
First School Leaving Certificate -
Hubert Ogunde Memorial School
2006.09 - 2011.07