Kosisochukwu Mmadu
Nnewi, Anambra
Summary
I'm passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
onships to increase profitability and drive business results.
I'm a Strong willed Telemarketer with high level of enthusiasm and energy. Over 2 years of experience in call center environments. Possessing skills in developing rapport with each customer. Also a dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.also Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
1
1
year of professional experience
Work History
Telemarketer
Chivita
03.2023 - 03.2024
- Managed a high volume of calls daily while maintaining professionalism and efficiency.
- Answered calls, took messages, and transferred calls to correct individuals.
- Completed daily cold calling and outreach to build sales pipeline.
- Completed daily and weekly sales reporting using assigned tools.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Qualified leads and set up customer appointments for outside sales team.
- Built relationships with customers using strong persuasion and active listening skills.
- Generated new leads through targeted cold calling efforts, expanding the company''s client base.
Education
Bachelor of Science - Electrical Engineering
Federal University of Technology Owerri
Imo State, Nigeria 05.2023
Skills
- Professional Communication
- Inbound and outbound calls
- Outbound and inbound calls
- Outbound Calling
- Product and service knowledge
- Customer Relationship Management
- Call Control
- Sales expertise
- Cold-calling
Timeline
Telemarketer
Chivita
03.2023 - 03.2024
Bachelor of Science - Electrical Engineering
Federal University of Technology Owerri
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