Kolade Sunmola

• Provide feedback and insight regarding existing and potential key client engagements, focused on improving services, strengthening the business relationship, and exploiting banking opportunities.
• To identify and develop a target pipeline and aggressively market for new profitable status customers from the identified target sectors.
• Manage key customer relationships through regular contacts and visits by ensuring the effective call program is maintained on all assigned and prospect customers.
• Evaluate and review loan applications in compliance with the bank’s standards and procedures.
• Monitoring loans and advances to maintain their quality and identifying red flags.
• Manage and motivate staff, providing coaching, training, and support to help them reach their full potential.
• Analyze financial data and create periodic reports to present to executive management and other stakeholders.

• Develop marketing strategies and sign on quality relationships.
• Oversee various Platinum and Retail teams across different locations.
• Ensure efficient distribution of resources and assist the teams when required.
• Work with the divisional head, analyze the results of the business and come up with strategies for the different products and acquisitions.
• Get input and feedback from customers to continuously improve the growth.
• Define the long-term marketing strategy with the divisional head.
• Oversee the training and performance evaluations of the sales and marketing staff and also their daily schedules.
• Monitor and report all the marketing activities and their results.
• Meet and exceed the financial targets for the financial year.

• Signing on new clients and helping them through the onboarding process.
• Managing client bank accounts, including opening and closing accounts, and overseeing transactions.
• Processing deposits, payments, and withdrawals.
• Authorizing and evaluating overdrafts and loans.
• Recommending and explaining banking services and products to clients based on their needs.
• Presenting and cross-selling banking services and products to existing and prospective clients.
• Collaborating with other banking professionals to ensure high-quality client service.
• Resolving client queries and complaints.
• Collect data for credit financing and disbursement based on applicants' credit histories, analyze the financial statements, and other financial information.
• Responsible for strategic management of resources to achieve set goals in line with the bank’s overall financing strategic intent (managed a 5-man team).
• Responsible for the team budget and strategies to be adopted for the financial year
• Providing financial advisory to existing and prospective customers of the Bank.
• Motivate team members for career development and give training on the job to engender efficiency.
• Train Entry level staff on understanding MPR and Retail banking in conjunction with HR.

• Appraise and evaluate credit for business expansion..
• Analyze applicants' financial statuses and creditworthiness to determine the feasibility of granting loans following the Bank’s policies.
• Collect data for credit financing and disbursement based on applicants' credit histories, analyze the financial statements, and other financial information.
• Coordination and development of businesses for optimal results/dominance of commercial, Retail, and SMEs Banking space as well as deposit mobilisation.
• Providing financial advisory to existing and prospective customers of the Bank.
• Stay informed on new types of loans and other financial services to better meet customers' needs and improve their business.
• Appraise and execute transactions on trade finance for the promotion of non-oil export businesses in the bank

Report directly to the Regional Head, the CIS Officer is responsible for account opening and maintenance, customer inquiries, proffering timely and accurate solutions to customers’ needs.

• Ensure adherence to the SLA for processing account opening and other customer requests
• Open additional accounts for existing customers
• Ensure accounts are reviewed and opened in line with regulatory requirements
• Perform Account maintenance
• Attending to all customers’ inquiries promptly and efficiently.
• Maintain and update customer files
• Process Cards and checkbooks requests
• Custody and release of cards and checkbooks to customers
• Process Stop payment/Block funds/Restrictions/Gens requests and other amendments received in the banking hall.
• Process/Profile customer’s internet banking request
• Card linking and hotlist
• Process/issues Bankers Confirmation, Status inquiry, e-dividend mandate, and Reference Letter as required
• Resolution of customer complaints and requests via CRM
• Initiate the resolution of customer’s dispense errors

Report directly to the Head of Operations; the Teller Captain/Cash officer/ATM Custodian is responsible for ATM operations management and teller supervision.

• Ensure that customers are attended to within the SLA
• Ensure that ATMs are always functional.
• First-level maintenance of ATMs attached to the branch.
• Supervise and coordinate tellers’ activities.
• Teller batch checking
• Cheque confirmation
• Reconcile Tellers till slips with end-of-day system (BASIS) position
• Confirm content of till boxes
• Spot checks on bulk and frontline tellers
• General management and loading of ATM
• Resolution of tellers’ problems
• Process Western Union payment
• Coordinate Tellers for effective and efficient services and ensure adherence to the bank’s policies and procedures
• Preparation of periodic reports
• Prepare Branch Regulatory and ad-hoc reports when needed.