Kola Hezekiah
LONDON
Summary
Responsible Store Manager with 2 years of experience providing sales services. Honest worker excelling in loss prevention strategies. Organised and proficient in restocking store merchandise to guarantee product availability for customers. Resourceful leader remaining calm under pressure and promoting superior time management and conflict resolution skills. Driven Store Manager skilled in providing creative solutions to customer complaints. Trains retail associates on sales techniques and crisis management. Hardworking retail management professional versed in all aspects of running high-end store, including opening and closing procedures, banking, merchandising and recruiting. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths. Dedicated Storekeeper with 2 years of experience. Analyses store KPIs to improve processes and drive results. Expert stock manager and visual merchandiser.
Overview
5
5
years of professional experience
Work history
Hotel cleaner
Adolak Hotel
Osogbo, Osun
02.2022 - 03.2023
- Thoroughly disinfected hotel areas in line with COVID-19 protocol.
- Vacuumed and dusted reception areas and walkways.
- Implemented deep cleaning techniques to promote guest health and safety.
- Collaborated with Hotel management to maintain adequate inventory of cleaning supplies.
- Addressed guests' problems and fulfilled special requests.
- Inspected 20 finished rooms per day to maintain first-class hotel cleaning standards.
- Delivered outstanding service to boost customer retention and referrals.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Welcomed guests, answered questions and anticipated service needs, maintaining excellent customer satisfaction.
- Coordinated preventative maintenance and prompt repair of cleaning equipment to reduce downtime.
Storekeeper
Mr Biggie
Osogbo, Osun,NIgeria.
10.2020 - 10.2022
- Generated custom store Key Performance Indicators, automating reports with ClearPoint to better monitor performance.
- Improved workflow efficiency by identifying and tackling shortfalls in existing receiving practices.
- Ordered stock to guarantee optimised economic value in line with financial restrictions.
- Coached team to deliver top-quality customer service and uphold brand values.
- Completed opening and closing procedures each day.
- Tracked and reported on key KPIs to evaluate performance, including stock availability, sales and service levels.
- Led monthly stock-take and inventory-count activities, resolving discrepancies.
Stock manager
Indomie Noodles
Osogbo, Osun
01.2018 - 07.2020
- Updated inventory management systems to improve product availability data.
- Achieved stock availability each month through regular ordering and sales analysis.
- Minimised reporting errors when working in fast-paced environment with high volume of inventory.
- Followed stock adjustment procedures to correct inaccuracies in cycle counting activities.
- Managed stock rotations to balance inventory of perishable products and minimise wastage.
- Investigated missing items, discrepancies and losses.
- Utilised lean manufacturing principles to reduce waste and improve inventory maintenance.
Education
Higher National Diploma - Business Administration
Federal Polytechnic Offa Kwara
Offa 01/2011 - 05/2014
Skills
- Inventory forecasting
- Relief storekeeping
- Inventory accounting
- Microsoft Excel
- Decontamination management
Timeline
Hotel cleaner
Adolak Hotel
02.2022 - 03.2023
Storekeeper
Mr Biggie
10.2020 - 10.2022
Stock manager
Indomie Noodles
01.2018 - 07.2020
Higher National Diploma - Business Administration
Federal Polytechnic Offa Kwara
01/2011 - 05/2014
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