Kizito Shima
Relationship Management
Abuja
Summary
Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Persistent leader eager to lead and grow organizations. Skilled in strategic planning, problem-solving, and communication with good understanding of business principles, project management and team leadership. Collaborative with relentless work ethic.
Overview
12
12
years of professional experience
9
9
years of post-secondary education
2
2
Languages
Work History
Relationship Manager, First Bank Nigeria Limited
First Bank Nigeria Limited
Kano
09.2019 - 02.2022
- Developed and cultivated lucrative relationships with both new and existing clients through effective communication and exemplary interpersonal skills.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Participated in industry events and trade shows to promote products and services.
- Facilitated workshops and seminars to educate customers on product features and benefits.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Provided outstanding service to all individuals, promoting effective, and lasting business relationships.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal, and local regulations across organization.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Acting Branch Manager, First Bank Nigeria Limited
First Bank Nigeria Limited
Kano
10.2021 - 01.2022
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Maintained friendly and professional customer interactions.
- Assessed employee performance and developed improvement plans.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring, and termination processes and coaching employees on company protocol and payroll operations.
- Engaged employees in business processes with positive motivational techniques.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Head Financial Transactions, First Bank Nigeria
First Bank Nigeria Limited
Otukpo
09.2017 - 10.2019
- Implement and monitor policies and procedures for cash handling processes
- Oversee the day-to-day cash management operations, including cash deposits, withdrawals, and transfers.
- Monitor and manage cash flow to ensure optimal liquidity while efficiently managing risk.
- Manage and motivate a team of cash operations professionals, providing guidance, training, and support as needed.
- Ensure compliance with regulatory requirements and implement necessary controls to mitigate risk.
- Collaborate with various departments to identify process improvement opportunities and enhance customer experience.
- Implement technology solutions to automate cash handling processes and improve operational efficiency.
Head Customer Service, First Bank Nigeria Limited
First Bank Nigeria Limited
Otukpo
12.2014 - 08.2017
ATM Custodian
First Bank Nigeria Limited
Numan
05.2010 - 10.2014
- Efficiently troubleshot and repaired Hyosung NCR equipment to cut company costs and maximize productivity.
- Restored data on computers and office machines.
- Diagnosed and resolved malfunctions in computers, office machines and automated teller machines.
- Facilitated maintenance team training procedures to align with company standards.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Generated reports for customer service issues and repair records.
- Demonstrated increased knowledge of company products and equipment.
- Assisted customers with technical support inquiries.
Customer Service and Cash Processing Trainee
First Bank Nigeria Limited
Yola
09.2009 - 04.2010
- Attended training courses to build understanding of processes, techniques, and industry.
- Learned new materials, processes, and programs quickly.
- Offered technical support and troubleshot issues to enhance office productivity.
- Adhered to corporate data confidentiality rules, mitigating breaches.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Filled out timesheets and paperwork according to identified requirements.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
Education
Bachelor of Science - Business Management
Benue State University Makurdi
Makurdi, Benue State 09.2002 - 01.2006
SSCE -
Mount Saint Gabriels Secondary School Makurdi
Makurdi, Benue State. 09.1995 - 07.2001
Skills
Banking
Service support
Loans
Investment and Wealth Planning
Wealth management offerings
Business relationship cultivation
Customer portfolio management
Sales expertise
Risk management
Cash Handling
Business Development
Accomplishments
- Achieved 50% increase in branch revenue by enrolling additional 200 agents locations on agency banking with accuracy and efficiency.
- Improved branch credit portfolio through recovery drives and quality lending processes.
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Acting Branch Manager, First Bank Nigeria Limited
First Bank Nigeria Limited
10.2021 - 01.2022
Relationship Manager, First Bank Nigeria Limited
First Bank Nigeria Limited
09.2019 - 02.2022
Head Financial Transactions, First Bank Nigeria
First Bank Nigeria Limited
09.2017 - 10.2019
Head Customer Service, First Bank Nigeria Limited
First Bank Nigeria Limited
12.2014 - 08.2017
ATM Custodian
First Bank Nigeria Limited
05.2010 - 10.2014
Customer Service and Cash Processing Trainee
First Bank Nigeria Limited
09.2009 - 04.2010
Bachelor of Science - Business Management
Benue State University Makurdi
09.2002 - 01.2006
SSCE -
Mount Saint Gabriels Secondary School Makurdi
09.1995 - 07.2001