Kingsley Erhatiemwonmon
IT Technical Support Specialist
Benin City
Summary
Experienced IT support professional with a strong track record in resolving technical issues and optimizing system performance. Proven ability to collaborate effectively within teams and consistently achieve desired outcomes. Recognized for reliability, adaptability, exceptional troubleshooting skills, and a customer-centric approach.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
5
5
Certifications
1
1
Language
Work History
IT Services Support Specialist
Digital Witch Tech
Lagos, Nigeria, Remote
03.2024 - Current
- Served as primary point of contact for all vendor relations, maintaining strong partnerships to support company needs effectively.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed returns, exchanges and refunds of more than 105 customers in accordance with store policy.
- Collaborated with approximately 6 cross-functional teams to develop innovative solutions for complex IT problems.
- Streamlined help desk processes, resulting in reduced response times and increased productivity.
- Improved customer satisfaction by providing timely and accurate IT support services.
- Rendered system administration in Azure and GCP cloud providers.
- Users creation both in Azure and GCP.
Solar Installations and Maintenance Technician
Self Employed
Benin City, Edo, Nigeria
02.2017 - Current
- Performed troubleshooting tasks to resolve operational issues promptly.
- Undertook risk assessments before commencing any task-reduced potential hazards.
- Installed solar over 30 modules, inverters, and mounting structures-resulted in seamless project execution.
- Handled customer complaints professionally and achieved high levels of customer satisfaction.
- Performed electrical and mechanical repairs of approximately 13 production equipment to minimize downtime.
- Installed photovoltaic modules, inverters, and different solar components
- Trained over 10 new employees on proper use and care of tools, machinery, and safety protocols.
Cloud Computing and DevOps Intern
Digital Witch Tech
Lagos, Nigeria, Remote
01.2023 - 12.2023
- Developed practical skills for enhanced productivity through hands-on training.
- Took initiative in learning new techniques, leading to improved performance.
- Worked diligently to meet customer needs, resulting in increased satisfaction levels.
- Adhered strictly to company policies and procedures, promoting a professional work atmosphere.
- Streamlined deployment processes in Azure and GCP, resulting in faster application implementation and updates.
- Enhanced cloud infrastructure performance by designing and implementing scalable solutions.
- Created approximately 10 VM both in Azure and GCP.
- Provisioned virtual network, resource group, storage accounts on cloud.
Production Technician
Indorama Eleme Fertilizer
Port Harcourt, Rivers State, Nigeria
09.2013 - 07.2016
- Demineralization of water
- Operation of 2 different cooling towers
- Executed continuous improvement initiatives to streamline production processes.
- Backwashing and operation of gravity sand filter
- Start-up and Shut-down over 20 different Pumps and Compressor
- Line up and Isolation of valves
- Provided professional supervision and support in a dynamic work environment during turn-around maintenance
- Reduced machine downtime by implementing preventive maintenance procedures and regular inspections
Education
Higher National Diploma - HND - Petroleum and Gas Engineering
Petroleum Training Institute
Effurun, Delta State 10.2014 - 10.2016
National Diploma- OND - Petroleum And Gas Engineering
Petroleum Training Institute
Effurun, Delta State 11.2011 - 07.2013
Skills
Customer Service support
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- Reading
- Traveling
- Music
Certification
Fundamentals to Technical Support, by Cousera
Timeline
Fundamentals to Technical Support, by Cousera
03-2025
IT Services Support by Digital Witch Tech
11-2024
IT Services Support Specialist
Digital Witch Tech
03.2024 - Current
Cloud Computing and DevOps by Digital Witch Tech
12-2023
Solar Installation and Inverter Repair and Maintenance by Deutsche Gesellschaft für Internationale Zusammenarbeit, Nigerian-German Centre
10-2023
Cloud Computing and DevOps Intern
Digital Witch Tech
01.2023 - 12.2023
Solar Installation and Maintenance by Edo State Skills Development Agency
08-2022
Solar Installations and Maintenance Technician
Self Employed
02.2017 - Current
Higher National Diploma - HND - Petroleum and Gas Engineering
Petroleum Training Institute
10.2014 - 10.2016
Production Technician
Indorama Eleme Fertilizer
09.2013 - 07.2016
National Diploma- OND - Petroleum And Gas Engineering
Petroleum Training Institute
11.2011 - 07.2013
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