Front-End web development
Hi, I’m
Kingsley Chiaha
Banking And Finance, Economics
Enugu,Nigeria
Summary
People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.
Overview
2
years of professional experience
3
Certifications
Work History
Interswitch CompanyEnugu, Nigeria
Team Supervisor
03.2023 - Current
Job overview
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Maximised business profitability by contributing to continuous improvement ideas and projects.
- Maximised engagement and morale by developing and maintaining effective staff relationships.
- Oversaw onboarding process, providing coaching and mentoring support to new team members.
- Educated customers on promotions, offers and special events to enhance product sales.
- Collaborated with colleagues from different backgrounds to tackle new challenges.
- Led shifts and motivated team to drive sales.
- Prioritised and assigned tasks for strategic and optimised distribution of workloads.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Promoted professionalism among staff to develop productive relationships.
- Supported new hires through onboarding process for speedy and successful training.
- Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.
Unionbank Plc NigeriaEnugu, Nigeria
Virtual Relations Manager and Contact Center
06.2022 - 02.2023
Job overview
- Helped resolve client problems quickly with superior customer service.
- Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
- Collected and processed payments.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints
- Used consultative sales approach to understand and meet customer needs.
- Reached out to prospective customers and warm leads to establish friendly, professional relationships.
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Resolved customer concerns promptly to maintain satisfaction.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Responded to telephone and in-person requests for information.
- Renewed contracts promptly to maintain high-value client bases.
- Promoted new financial products for enhanced investment scope.
- Translated financial jargon for complete client understanding.
- Maintained up-to-date knowledge of legislation and policy changes.
- Contacted satisfied customers to offer additional services.
- Accounted for all inventory and ordered new stock.
- Updated clients on new financial products for improved investment possibilities.
- Analysed risk across client assets, maintaining investment security.
- Performed thorough risk assessments to minimise investment issues.
- Assessed client asset portfolios to maximise return on investment.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Resolved problems, improved operations and provided exceptional service.
Education
National Open University NigeriaEnugu State, Nigeria
Post Graduate Diploma from Economics
04.2024
Institute of Management And Technology EnuguEnugu State, Nigeria
Higher National Diploma from Banking And Finance
10.2019
Institute of Management And Technology EnuguEnugu State, Nigeria
Ordinary National Diploma from Banking And Finance
10.2016
Gateway Secondary School Enugu, NigeriaEnugu State, Nigeria
WEAC And NECO from General Studies Acts
06.2012
Skills
Operations management
Team supervision
Client support
Customer relationship management
POS system expertise
Superior communication skills
Key Performance Indicator (KPI) management
Team development strategies
Onboarding processes
Productivity reporting
Software
Customer service Enthusiast
Use of Cicso, Microsoft office
Certification
Certified Project Management Professional
Timeline
Team Supervisor
Interswitch Company
03.2023 - Current
Certified Fraud Examiner
08-2022
Cisco Certified Entry Networking Technician
08-2022
Virtual Relations Manager and Contact Center
Unionbank Plc Nigeria
06.2022 - 02.2023
Certified Project Management Professional
06-2021
National Open University Nigeria
Post Graduate Diploma from Economics
Institute of Management And Technology Enugu
Higher National Diploma from Banking And Finance
Institute of Management And Technology Enugu
Ordinary National Diploma from Banking And Finance
Gateway Secondary School Enugu, Nigeria
WEAC And NECO from General Studies Acts