Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
Hi, I’m

Kingsley Chiaha

Banking And Finance, Economics
Enugu,Nigeria
Kingsley Chiaha

Summary

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued.

Overview

2
years of professional experience
3
Certifications

Work History

Interswitch Company
Enugu, Nigeria

Team Supervisor
03.2023 - Current

Job overview

  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Maximised business profitability by contributing to continuous improvement ideas and projects.
  • Maximised engagement and morale by developing and maintaining effective staff relationships.
  • Oversaw onboarding process, providing coaching and mentoring support to new team members.
  • Educated customers on promotions, offers and special events to enhance product sales.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Led shifts and motivated team to drive sales.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Promoted professionalism among staff to develop productive relationships.
  • Supported new hires through onboarding process for speedy and successful training.
  • Maintained strict adherence to corporate guidelines and metrics, promoting safe, compliant working environments.

Unionbank Plc Nigeria
Enugu, Nigeria

Virtual Relations Manager and Contact Center
06.2022 - 02.2023

Job overview

  • Helped resolve client problems quickly with superior customer service.
  • Generate reports on sales, providing relevant information to track sales progress and inform future strategies.
  • Collected and processed payments.
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints
  • Used consultative sales approach to understand and meet customer needs.
  • Reached out to prospective customers and warm leads to establish friendly, professional relationships.
  • Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
  • Resolved customer concerns promptly to maintain satisfaction.
  • Increased revenue by acquiring new customers and determining needs to offer relevant products.
  • Responded to telephone and in-person requests for information.
  • Renewed contracts promptly to maintain high-value client bases.
  • Promoted new financial products for enhanced investment scope.
  • Translated financial jargon for complete client understanding.
  • Maintained up-to-date knowledge of legislation and policy changes.
  • Contacted satisfied customers to offer additional services.
  • Accounted for all inventory and ordered new stock.
  • Updated clients on new financial products for improved investment possibilities.
  • Analysed risk across client assets, maintaining investment security.
  • Performed thorough risk assessments to minimise investment issues.
  • Assessed client asset portfolios to maximise return on investment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Identified issues, analyzed information and provided solutions to problems.
  • Paid attention to detail while completing assignments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Resolved problems, improved operations and provided exceptional service.

Education

National Open University Nigeria
Enugu State, Nigeria

Post Graduate Diploma from Economics
04.2024

Institute of Management And Technology Enugu
Enugu State, Nigeria

Higher National Diploma from Banking And Finance
10.2019

Institute of Management And Technology Enugu
Enugu State, Nigeria

Ordinary National Diploma from Banking And Finance
10.2016

Gateway Secondary School Enugu, Nigeria
Enugu State, Nigeria

WEAC And NECO from General Studies Acts
06.2012

Skills

Operations management

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Software

Front-End web development

Customer service Enthusiast

Use of Cicso, Microsoft office

Certification

Certified Project Management Professional

Timeline

Team Supervisor

Interswitch Company
03.2023 - Current

Certified Fraud Examiner

08-2022

Cisco Certified Entry Networking Technician

08-2022

Virtual Relations Manager and Contact Center

Unionbank Plc Nigeria
06.2022 - 02.2023

Certified Project Management Professional

06-2021

National Open University Nigeria

Post Graduate Diploma from Economics

Institute of Management And Technology Enugu

Higher National Diploma from Banking And Finance

Institute of Management And Technology Enugu

Ordinary National Diploma from Banking And Finance

Gateway Secondary School Enugu, Nigeria

WEAC And NECO from General Studies Acts

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Kingsley ChiahaBanking And Finance, Economics