Kingsley Arukwe
Lagos,Nigeria
Summary
Versatile and analytical professional with a diverse skill set spanning data analysis, customer service, operations management, virtual assistance, content writing, product design, and digital marketing. Possessing a keen eye for detail and adept at leveraging data-driven insights to inform strategic decisions across various domains. Known for exceptional critical thinking, negotiation, and problem-solving abilities, coupled with a strong knack for adaptation to dynamic environments. Proven track record of delivering operational excellence while providing top-notch customer service. Skilled in fostering collaborative relationships and leading cross-functional teams to achieve organizational objectives. Seeking an opportunity to apply expertise and drive impactful results in a challenging and innovative environment.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head of Strategy & Digital Marketing
Cypress Constellation Limited
Lagos, Nigeria
2018.09 - Current
- Design and implement social media strategies
- Managed clients social media pages; grew them to over 90,000 followers
- Analyzed data and information to identify issues and create tailored solutions.
- Conducted research and gathered information from multiple sources to present clear results.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Oversaw logistics and operations to deliver process optimizations and efficiencies.
Sales and Investment Advisor
Palton Morgan Holdings
Lagos, Nigeria
2018.02 - 2018.09
- Designed and implemented sales strategies
- Generate revenue of over 140 million Naira within 1 year
- Responsible for lead generation
- Trained teams on sales funnel and customer acquisition
Banking Supervisor
Guaranty Trust Bank
Lagos, Nigeria
2013.06 - 2017.09
- Branch operations head
- Treating and reconciling bank-wide Remita transactions
- Reviewing and approving customer's requests
- Customer management and escalated issues reparation
- Ensuring smooth branch operations
- 91% customer satisfaction and retention
- 60% paper to e-channels customer conversion.
- Completed duties to deliver on targets with accuracy and efficiency.
- Developed plans and strategies to promote continuous improvement.
- Applied positive customer service approach to increase satisfaction levels.
Banking Executive
Guaranty Trust Bank
Lagos, Nigeria
2008.06 - 2013.06
- Supervision of bank tellers
- Cash flow management
- Bank ledgers management
- Vault and ATM management
- Customer Service
- Customer complaint management
- Achieved 24-hour turnaround time for complaints' resolution
- Surpassed 93% ATM up-time coordination and management.
- Delivered tailored assistance to customers.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Applied critical thinking to analyze problems, evaluate solutions and select best decisions.
Education
Bachelor of Science - Geology
University of Nigeria Nsukka
Enugu, Enugu State 2001.03 - 2005.07
Skills
- Data Analysis
- Operations Management
- Virtual Assistant
- Customer Service
- Digital Marketing
- Copywriting and Content Writing
- Content Marketing
- Product Design
- Scrum Master
- Leadership
- Negotiations
- Critical Thinking
- Problem-solving
- Time management
- Research & Analysis
- Microsoft Office Tools
- Python Programming
- HTML5
- CSS
- SQL
- Graphic Design
- Video Editing
Certification
- Python Essentials 1 Training - 2023
- Data Analytics Essentials Training - 2024
Accomplishments
- Spearheaded the process of bank-wide bulk Remita transaction process flow, resulting in process documentation and easy migration to process automation.
- Traced and reversed over 80% of pending previously pending ATM dispense errors from ledgers of bank branches I have worked in.
Interests
- Data Science and Analysis
- Project Management
- Product Development
Hobbies
- Mathematics and Calculation
- Writing
- Football
References
References available upon request.
Timeline
Head of Strategy & Digital Marketing
Cypress Constellation Limited
2018.09 - Current
Sales and Investment Advisor
Palton Morgan Holdings
2018.02 - 2018.09
Banking Supervisor
Guaranty Trust Bank
2013.06 - 2017.09
Banking Executive
Guaranty Trust Bank
2008.06 - 2013.06
Bachelor of Science - Geology
University of Nigeria Nsukka
2001.03 - 2005.07