Kimberly Clement-Nwuba

• Customer relations: Identify prospects' needs and develop appropriate responses along with suitable information on products and services. Achieve sales goals and service targets by cultivating and securing new customer relationships.
• Administrative: data entry, report preparation, processing, documentation and ensuring confidentiality of information
• Credit management: Assess client's viability for financial services and facilitate closings, payroll lending marketing and processing for clients.
• Maintain financial controls, plan business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Engage in product demonstrations, consumer awareness, branding and acquisition initiatives to raise awareness and revenues.
• Inventory management and supplies procurement including vendor handling and negotiation
• Provide in-house human resources and technical support to executives and staff
• Collaborate with upper management to implement continuous improvements and exceed team goals.
• Function as Personal Assistant to Managing Director

KEY ACHIEVEMENTS

• My team successfully launched the payroll lending product which currently has on board 3 clients with combined employee strength of over 500
• Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.
• Initiated welfare and team bonding programs which increased the team collaboration and corporation levels of employees by 25%.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Oversaw day-to-day operations; including supervising duties and activities of a 7-person team in accordance with the facility SOPs, identifying procedure changes required to improve performance and productivity.
• Supervised water production processes, production output, product quality and on-time deliveries
• Identified and resolved unauthorized, unsafe or ineffective practices by inspecting production areas.
• Reviewed financial and operations reports to ensure accurate records, understand numbers and trends.
• Functioned as Customer Relations Manager; monitoring customer feedbacks to devise strategies and determine process improvements for better customer experiences

KEY ACHIEVEMENTS

• Successfully increased customer base and retention by over 30%
• Managed the successful launch and retailing of new consumables (Kellogg’s Cocopops) and Lasena water, making our outlet a wholesale distributor of these products.
• Directed initiatives for improving work environment, company culture or overall business strategy.

• Coordinated and managed team of employees, hiring and trainings including Midwives training for the Midwives Service Scheme.
• Administrative functions/duties: Attended workshops and seminars, scribe at meetings, workshop report preparation, budget preparation, documentation, logistics arrangement
• Served as administrative assistant to the Director; coordinating meetings, planning schedules, interfacing with the Senior Executive Officer to ensure effective flow of office
• Conducted research, gathered information from multiple sources and presented results towards the documentation process and review of the Ward Health Systems (2018) document
• Successfully supervised National Immunization Plus Days (NIPDs), Yellow fever Campaign at National level
• Served as website administrator for Primary Health Care Under One Roof (PHCUOR)
• Led projects and analyzed data to identify opportunities for improvement in the N-Power Health scheme
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.