KIKIOGO Olujohungbe
IGBO EFON, LEKKI,LAGOS
Summary
Corporate Travel Consultant with laser-like focus on marketing and providing customer satisfaction. Exceptional scheduler with expertise in time management. Career success in travel and hospitality for private, global and corporate customers.
Overview
4
4
years of professional experience
Work History
Travel Agent and Data Analyst
ST CLARE TRAVELS AGENCY LIMITED
VICTORIA ISLAND, LAGOS
09.2021 - Current
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Developed loyal clientele base due to excellent listening and research skills and keen understanding of travel budgets.
- Implemented automated office systems, optimizing client and data communications as well as records management.
- Helped senior managers make effective decisions based on current and accurate reporting.
- Researched and resolved issues regarding integrity of data flow into databases.
- Analyzed transactions to build logical business intelligence model for real-time reporting needs.
Telemarketer
OUTCESS SOLUTIONS NIGERIA LIMITED(MULTICHOICE)
IKEJA, LAGOS
06.2021 - 09.2021
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Displayed excellent sales skills and an understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build a sales pipeline.
- Built relationships with customers using strong persuasion and active listening skills.
- Completed daily and weekly sales reporting using assigned tools.
- Informed current and prospective customers of promotions and new or upgraded products.
- Followed up with customers to solicit further sales.
- Escalated concerns or advanced problems call to management staff.
- Troubleshot problems for callers and helping independently resolve common issues.
- Trained and mentored new telemarketers on best practices, communication strategies, and performance standards.
- Conducted database research to identify potential leads and determine contact information.
Personal-assistant
FUNKY'S FASHION HOUSE
AKURE, ONDO
01.2014 - 05.2016
- helped management with business operations to align teams, set goals, and execute initiatives.
- participated in strategic planning to execute in the best interests of plan goals.
- acquired product and service knowledge to provide solutions to customers.
- organized resources, records, and personnel to accomplish aggressive targets.
- I collaborated with coworkers to maximize the potential for successful business growth.
Education
Bachelor of Science - Political Science
Joseph Ayo Babalola University
Osun State08.2019
Start: March 2020 -
NYSC
OYO STATE02.2021
Skills
- Data collection and management
- Data uploads and downloads
- Research and data management
- Report preparation
- Account management
- Stock management
- Administrative support
- Executive presentations
- Filing and data archiving
- Travel Administration
- Relationship/team building
- Time management
- Advanced interpersonal skills
- Problem-Solving
- File and database management
- Database and user interface software
Additional Information
Proficiency in Microsoft Word
Proficiency in Microsoft Powerpoint
Proficiency in Microsoft Excel
Timeline
Travel Agent and Data Analyst
ST CLARE TRAVELS AGENCY LIMITED
09.2021 - Current
Telemarketer
OUTCESS SOLUTIONS NIGERIA LIMITED(MULTICHOICE)
06.2021 - 09.2021
Personal-assistant
FUNKY'S FASHION HOUSE
01.2014 - 05.2016
Bachelor of Science - Political Science
Joseph Ayo Babalola University
Start: March 2020 -
NYSC
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