Khaled Atallah
Lagos,Nigeria
Summary
Dynamic and forward-thinking professional with a proven track record in operational strategy, project management, and customer relationship management. Demonstrates exceptional leadership skills, critical thinking, and decision-making abilities to optimize operations and drive organizational success. Adept at fostering strong relationships through outstanding customer service and effective communication while ensuring compliance with health and safety regulations. Skilled in strategic planning, risk assessment, and budget management proficiency to deliver measurable results. Committed to leveraging analytical thinking and creative problem-solving to achieve long-term business objectives.
Hardworking Operation Manager brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
8
8
years of professional experience
20
20
years of post-secondary education
Work history
Operation Manager
Manal Planthire Ltd
Lagos, Nigeria
01.2022 - Current
- Managed daily operations efficiently, facilitating smooth business functioning.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Directed strategic initiatives to drive growth and improve operational performance.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Improved customer satisfaction with innovative problem-solving techniques.
- Devised strategies for optimal resource utilisation, increasing overall productivity.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Led and managed administrative staff to maintain smooth daily operations.
- Initiated cost-reduction measures; ensured financial stability during challenging economic periods.
- Fostered a positive work environment to boost employee morale and retention.
- Developed training programmes for staff; led to increased skill levels across the team.
- Streamlined processes to improve and optimise office operations.
- Built strong relationships with stakeholders through transparent communication and engagement activities.
- Controlled resources by department or project and tracked use in HCL Track
- Represented organisations at seminars, conferences and business events.
- Implemented safety protocols, ensuring a safe and secure workplace for all staff.
Full stack developer trainee
Ciatek
Beirut, Lebanon
10.2021 - 12.2021
- Improved web development plans to achieve client requirements within assigned timeframes.
- Produced design renderings readily understood by technical and non-technical audiences.
- Built site-specific interfaces for navigation, data management and e-commerce requirements.
- Developed and implemented architectures for web applications.
- Demonstrated expert coding knowledge of JavaScript, SQL and Python.
- Debugged servers and systems to restore function and performance.
Cafe owner
Self Employed
Ain Dara, Lebanon
06.2017 - 09.2020
- Collaborated with suppliers to secure timely stock replenishment
- Supervised operational activities to ensure uniform service standards during all working periods
- Ensured cleanliness and hygiene with regular inspections and maintenance.
- Trained new employees in cafe operations, resulted in improved service quality.
- Resolved complaints calmly and professionally to achieve positive customer outcomes.
- Completed accurate end-of-day financial routines for cash and card transactions.
- Developed cafe menu for increased variety and customer engagement.
- Maintained inventory for uninterrupted supply of ingredients and food items.
- Handled cash transactions to maintain accurate financial records.
- Reviewed sales performance regularly, identified areas requiring improvement.
- Enhanced cafe ambiance by regularly updating decor and layout.
- Built loyal customer base by creating welcoming environment with top quality service.
Education
Bachelor Of Engineering - Computer Engineering
Beirut Arab University
Beirut, Lebanon 09.2017 - 12.2021
School - Life Science
Amjad High School
Chouayfat, Lebnon 09.2005 - 06.2021
Skills
- Creative thinking
- Positive attitude
- Relationship building talent
- Customer relationship management
- Operational support
- Effective communication
- Scheduling expertise
- Project Management
- Time efficiency
- Self-motivation
- Decision making
- Computer literacy
- Communication proficiency
- Forward-Thinking approach
- Customer service orientation
- Stress tolerance
- Project oversight
- Leadership skills
- Time-management
- Leadership excellence
- Outstanding customer service
- Customer service excellence
- Operational strategy
- Health and Safety regulations
- Operations optimisation
- Customer engagement
- Relationship-building
- Critical-thinking
- Profit and loss understanding
- Public speaking
- Leadership development
- Risk Assessment
- Crisis management competency
- Microsoft Office Suite
- Stress management
- Analytical-thinking
- Quality Assurance
- Strategic planning
- Invoicing
- Budget management proficiency
Languages
Arabic
Native
English
Fluent
French
Upper intermediate (B2)
Affiliations
- Designing Websites
- Computing
- Gaming
- Traveling
References
References available upon request.
Timeline
Operation Manager
Manal Planthire Ltd
01.2022 - Current
Full stack developer trainee
Ciatek
10.2021 - 12.2021
Bachelor Of Engineering - Computer Engineering
Beirut Arab University
09.2017 - 12.2021
Cafe owner
Self Employed
06.2017 - 09.2020
School - Life Science
Amjad High School
09.2005 - 06.2021
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