Khairat Basharu

• Manage a portfolio of strategic airline customers, ensuring seamless service delivery across fuel procurement, supply coordination, billing, and operational support activities.

• Maintain the integrity and accuracy of customer account, pricing, fuel uplift, contract, and operational data within company systems, ensuring timely updates and reliable reporting for commercial and financial decision-making.

• Resolve customer queries acting as the primary source of contact between airlines, operations teams, finance departments, and station managers to ensure prompt issue resolution and customer satisfaction.

• Coordinate and administer commercial contract activities including customer account setup, pricing updates, fuel allocation adjustments, tender support, and implementation of agreed commercial terms.

• Manage invoicing and Accounts Receivable process by reconciling fuel uplift data, validating pricing, preparing customer statements, investigating discrepancies, and supporting timely collections.

• Monitor customer account performance, fuel consumption trends, volume allocations, and operational variances to identify service improvement.

• Gather and analyze market intelligence on Jet A-1 pricing, competitor activities, and supply market developments to support pricing strategy, customer negotiations, and tender submissions.

• Provide operational support across CITA's 16 locations by coordinating with station managers and operational teams to resolve service challenges, prevent fuel shortages, and maintain uninterrupted service delivery.

• Foster strong relationships with airline customers, ground handling agents, suppliers, and internal stakeholders, ensuring high levels of customer satisfaction and long-term business growth.

Microbiology / Media Preparation

• Prepared various culture media, including CLED agar, Blood agar, and Chocolate agar.
• Ensured media sterility, proper storage, and quality control to support valid testing.

Sample Reception & Records Clerk

• Reviewed incoming biological samples for correct labeling, registration, and patient information.
• Labelled blood samples in compliance with regulations and patient identity requirements.
• Recorded analysis data and clinical results for reliable recordkeeping.