Khadijat Morenikeji Ogunrinde
Lagos
Summary
A driven and adaptable professional with strong communication, analytical, and teamwork skills, eager to contribute to organizational success while gaining valuable cross-functional experience.
Overview
5
5
years of professional experience
Work History
CARD SUPPORT OFFICER
OPTIMUS BANK LTD
LAGOS
07.2025 - Current
- Manage end-to-end card lifecycle operations including issuance, activation, transaction monitoring, and support.
- Process an average of 500+ card requests monthly, ensuring compliance with operational standards and service timelines
- Resolve card-related complaints and disputes through real-time troubleshooting and escalation management
- Coordinate stakeholders across multiple teams including switching, vendor partners, and internal departments
- Coordinated with vendors, personalization bureaus, and internal teams for seamless card fulfillment, enhancing service delivery.
- Deliver product knowledge sessions across the bank to educate staff on card products, features, and customer engagement strategies.
- Negotiated contracts with vendors and suppliers to optimize costs while ensuring quality standards.
- Successfully coordinated the AfriGO Card Implementation Project, managing cross-functional collaboration between switching teams, vendors, and payment partners.
BUSINESS DEVELOPMENT OFFICER
ADRON HOMES AND PROPERTIES LTD.
LAGOS
03.2023 - 04.2025
- Development and implementation of business plans, proposals, and pitches to attract new clients and partners.
- Monitored and reported performance and progress of business development activities, providing insights to management.
- Researching and analyzing market trends, competitors, new business opportunities, and providing critical insights to inform strategic decision making.
- Negotiation of contracts, terms, and conditions with clients and partners.
- Maintained and expanded existing accounts through exceptional customer service and support.
- Collaboration with internal teams such as Marketing, Accounts, Architects, Quantity Surveyors as well as Town Planners to ensure alignment of goals and objectives.
- Recorded and tracked clients' briefs to ensure alignment with business objectives.
- Routine site inspection to ensure continuity of the projects.
- Provided updates on stages of building projects, noting omissions and market fluctuations to clients through email.
RESEARCH ASSISTANT
UNIVERSITY OF ILORIN TEACHING HOSPITAL
ILORIN
03.2021 - 11.2021
- Recorded patients' bio data and health history in Google spreadsheet to support research analysis.
- Conducted Electrocardiograms and documented patients' cardiac activity for prevalence study.
- Used information gotten from the electrocardiographs to determine the prevalence of Cardiac diseases and infections in different age groups.
- Documented all research steps for academic writing, ensuring comprehensive record-keeping.
- Assisted patients with hospital admission by providing necessary information and answering questions.
- Provided comprehensive information about procedures to patients, enhancing their preparedness and comfort.
Education
Bachelor of Science - PHYSIOLOGY
UNIVERSITY OF ILORIN
ILORIN, NIGERIA12-2022
Skills
- Card operations management
- Market Analysis
- Product strategy
- Data Visualization
- Project management
- Stakeholder management
- Vendor management
- Team leadership
- Team Development
- Interpersonal communication
- Critical thinking
- Time Management
- Microsoft Office Suite
- Microsoft Office Suite
Timeline
CARD SUPPORT OFFICER
OPTIMUS BANK LTD
07.2025 - Current
BUSINESS DEVELOPMENT OFFICER
ADRON HOMES AND PROPERTIES LTD.
03.2023 - 04.2025
RESEARCH ASSISTANT
UNIVERSITY OF ILORIN TEACHING HOSPITAL
03.2021 - 11.2021
Bachelor of Science - PHYSIOLOGY
UNIVERSITY OF ILORIN