Summary
Overview
Work History
Education
Skills
Software
Certification
Timeline
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KHADIJA OJIMA IYODO

Customer Service & Caregiving
4655 Metcalfe Ave., Mississauga Ontario

Summary

Experienced Customer relations & Care given Executive with over 12 years of experience in Banking and Aviation Industries. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work History

Business Development and Care Officer

Federal Airport Authority of Nigeria
Abuja, FCT
10.2017 - 07.2022
  • Improved operations through consistent hard work and dedication.
  • Participated in team-building activities to enhance working relationships.
  • Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Used critical thinking to break down problems, evaluate solutions and make decisions during emergencies.
  • Worked flexible hours across night, weekend and holiday shifts especially throughout the Covid-19 Pandemics to reduce incidences.
  • Learned new skills in health Care-giving and applied to daily tasks to improve efficiency and well-being of Staff and Airline passengers on local and international travels.

Home Care Provider

Self
Abuja, FCT
07.2014 - 09.2017
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Facilitated calls to and from field staff to resolve issues and address concerns.

Customer Service Officer

First Bank of Nigeria Plc
Abuja, FCT
03.2012 - 06.2014
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Promoted company brand and unique offerings through personalized customer service.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Provided primary customer support to internal and external customers.
  • Communicated with clients regarding account services, statements, and balances.
  • Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.

Customer Relationship Executive

Afribank/ Mainstreet Bank Ltd
Abuja, FCT
11.2008 - 02.2012
  • Audited customer support procedures and collaborated branch network to promote standardization across offices.
  • Employed comprehensive benchmarks to establish and monitor customer service standards.
  • Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
  • Devised recommendations to streamline and simplify customer support system and improve response time.

Education

MBA - Finance & Investment

Ahmadu Bello University
Zaria
10.2017 - 01.2021

Bachelor of Science - Political Science

Ahmadu Bello University
Zaria
09.2000 - 06.2005

Skills

    Planning and Business development

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Software

Microsoft Office

Certification

Introduction to Caregiving/ World Health Organisation Course von PHEMAT, World Health Organisation Course on Health Emergency on Infection Prevention and Control, Whorld Health Organisation Course on Operational Consideration for Managing Pandemic in the Aviation Industry

Timeline

Business Development and Care Officer

Federal Airport Authority of Nigeria
10.2017 - 07.2022

MBA - Finance & Investment

Ahmadu Bello University
10.2017 - 01.2021

Home Care Provider

Self
07.2014 - 09.2017

Customer Service Officer

First Bank of Nigeria Plc
03.2012 - 06.2014

Customer Relationship Executive

Afribank/ Mainstreet Bank Ltd
11.2008 - 02.2012

Bachelor of Science - Political Science

Ahmadu Bello University
09.2000 - 06.2005

Introduction to Caregiving/ World Health Organisation Course von PHEMAT, World Health Organisation Course on Health Emergency on Infection Prevention and Control, Whorld Health Organisation Course on Operational Consideration for Managing Pandemic in the Aviation Industry

KHADIJA OJIMA IYODOCustomer Service & Caregiving