Microsoft Office
KHADIJA OJIMA IYODO
Customer Service & Caregiving
4655 Metcalfe Ave., Mississauga Ontario
Summary
Experienced Customer relations & Care given Executive with over 12 years of experience in Banking and Aviation Industries. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Business Development and Care Officer
Federal Airport Authority of Nigeria
Abuja, FCT
2017.10 - 2022.07
- Improved operations through consistent hard work and dedication.
- Participated in team-building activities to enhance working relationships.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained excellent attendance record, consistently arriving to work on time.
- Used critical thinking to break down problems, evaluate solutions and make decisions during emergencies.
- Worked flexible hours across night, weekend and holiday shifts especially throughout the Covid-19 Pandemics to reduce incidences.
- Learned new skills in health Care-giving and applied to daily tasks to improve efficiency and well-being of Staff and Airline passengers on local and international travels.
Home Care Provider
Self
Abuja, FCT
2014.07 - 2017.09
- Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
- Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
- Facilitated calls to and from field staff to resolve issues and address concerns.
Customer Service Officer
First Bank of Nigeria Plc
Abuja, FCT
2012.03 - 2014.06
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Promoted company brand and unique offerings through personalized customer service.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Communicated with clients regarding account services, statements, and balances.
- Managed payments, updated account balances and discussed subsequent payments with customers to keep accounts on track.
Customer Relationship Executive
Afribank/ Mainstreet Bank Ltd
Abuja, FCT
2008.11 - 2012.02
- Audited customer support procedures and collaborated branch network to promote standardization across offices.
- Employed comprehensive benchmarks to establish and monitor customer service standards.
- Utilized crisis management techniques to offer corrective solutions and maximize customer satisfaction.
- Devised recommendations to streamline and simplify customer support system and improve response time.
Education
MBA - Finance & Investment
Ahmadu Bello University
Zaria 2017.10 - 2021.01
Bachelor of Science - Political Science
Ahmadu Bello University
Zaria 2000.09 - 2005.06
Skills
Planning and Business development
Software
Certification
Introduction to Caregiving/ World Health Organisation Course von PHEMAT, World Health Organisation Course on Health Emergency on Infection Prevention and Control, Whorld Health Organisation Course on Operational Consideration for Managing Pandemic in the Aviation Industry
Timeline
Business Development and Care Officer
Federal Airport Authority of Nigeria
2017.10 - 2022.07
MBA - Finance & Investment
Ahmadu Bello University
2017.10 - 2021.01
Home Care Provider
Self
2014.07 - 2017.09
Customer Service Officer
First Bank of Nigeria Plc
2012.03 - 2014.06
Customer Relationship Executive
Afribank/ Mainstreet Bank Ltd
2008.11 - 2012.02
Bachelor of Science - Political Science
Ahmadu Bello University
2000.09 - 2005.06
Introduction to Caregiving/ World Health Organisation Course von PHEMAT, World Health Organisation Course on Health Emergency on Infection Prevention and Control, Whorld Health Organisation Course on Operational Consideration for Managing Pandemic in the Aviation Industry
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