KHADIJA AHMAD MOHAMMED
Abuja,FCT
Summary
Dynamic professional with a strong foundation in ethical leadership and customer relationship management systems. Demonstrates exceptional communication skills, adaptability, and time management abilities, fostering effective teamwork and collaboration. Committed to leveraging these competencies to drive organisational success and enhance customer relationships.
Offering strong leadership and communication skills, along with solid foundation in team management and customer service. Knowledgeable about sales strategies and operational efficiency, with focus on driving business growth. Ready to use and develop problem-solving, time management, and strategic planning skills in financial role.
Overview
9
9
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work history
Branch Manager National Assembly Branch
Union Bank Plc
Abuja, FCT
05.2025 - Current
- Led team meetings to foster communication and collaboration.
- Fostered positive work environment, improving overall team morale.
- Ensured branch met all regulatory requirements for safe operation.
- Resolved customer complaints swiftly, maintaining company's reputation.
- Handled employee grievances professionally, minimising potential workplace disputes.
- Ensured adherence to company policy by all team members, maintaining professionalism at all times.
- Coordinated daily tasks, ensuring smooth workflow within team.
SME Relationship Manager
Union Bank Plc
Abuja, FCT
07.2023 - 05.2025
- Submitting reports and detail findings.
- Schedule and coordinate meetings, prepare agendas on progression strategies.
- Embody Bank’s values and contribute to corporate objectives with strategic business solutions.
- Planned and executed SME strategies to drive revenue growth.
Business Team Lead/Branch Manager
Keystone Bank Ltd
Dutse, Jigawa State
05.2022 - 06.2023
- Evaluate administrative process to identify inefficiencies and develop solutions.
- Embody Bank's values and contribute to corporate objectives with strategic business solutions.
- Schedule and coordinate meetings, prepare agendas on progression strategies.
- Maintained inventory levels to meet customer demand without excess stockholding.
Executive Trainee
Heritage Bank Plc
07.2021 - 03.2022
- Responsible for: Administration and management of client instructions.
- Developed relationships and referral networks with real estate professionals and mortgage lenders.
- Protected client’s assets and liabilities with appropriate risk management products.
- Controlled and documented office expenses to help team meet quarterly budget objectives.
Service Associate
Heritage Bank Plc
05.2019 - 04.2021
- Handled customer transactions, like taking deposits, disbursing cash, opening accounts, and investigating fees.
- Processed routine account transactions, opened accounts, savings, and cheque clearance.
- Assisted with opening overdrafts, credit, and loan applications.
NYSC
Bank of Agriculture
11.2017 - 11.2018
- Developed working knowledge on bank products and services.
- Worked on official Mails and Memos.
- Determined customers’ needs and recommended Loan Application like mechanization Loan, Yen and Gem projects.
Auditor General
Liaoning University of Technology
10.2016 - 07.2017
- Executed audit - including fieldwork, prepared paperwork, drafted preliminary audit issues, identified areas of potential objective.
- Gained valuable work experience, developed practical knowledge to help address root causes, and generated effective and reliable audit reports and presentations.
Education
MDs - Masters in Development Studies
Federal University Dutse
Dutse, Jigawa State 01.2019 - 01.2022
BSC - International Economics and Trade
Liaoning University of Technology
Jinzhou, Liaoning Province 01.2013 - 01.2017
Diploma - Information Technology
HiiT Computer Institute
Kano, Kano State 01.2010 - 01.2011
WAEC AND NECO - Collage Certificate
Federal Government Girls Collage Minjibir (F.G.G.C)
Mijibir, Kano State 01.2005 - 01.2010
Primary School certificate - Testimonial
Gaskiya Nursery And Primary School
Gumel, Jigawa State 01.1998 - 01.2004
Skills
- Team player
- Adaptability
- Communication skills
- Time management skills
- Customer relationship management systems
- Ethical leadership
Certification
- Chartered Institute of Bankers of Nigeria (CIBN), Student member, N163510
- Heritage Bank Graduate Development Programme. April 2019-June2019
- Institute of Industrialists and Corporate Administrators (IICA), Fellow, IICA/NG/2092/F
Custom
- Munir Ahmad, Financial Service Advisor, Nigerian Integrated Agricultural activity. USAID/IITA, 08033176344, mu.ahmad@cgiar.org
- Sindy Lui, Professor, Liaoning University of Technology, +8613464325416, liuyu912@126.com
- Mrs Sadeeq, Propitiate, Habu Nagarta Memorial School, 08096974140, habunagarta@gmail.com
Languages
English
Proficient (C2)
Chinese (Mandarin)
Intermediate
Timeline
Branch Manager National Assembly Branch
Union Bank Plc
05.2025 - Current
SME Relationship Manager
Union Bank Plc
07.2023 - 05.2025
Business Team Lead/Branch Manager
Keystone Bank Ltd
05.2022 - 06.2023
Executive Trainee
Heritage Bank Plc
07.2021 - 03.2022
Service Associate
Heritage Bank Plc
05.2019 - 04.2021
MDs - Masters in Development Studies
Federal University Dutse
01.2019 - 01.2022
NYSC
Bank of Agriculture
11.2017 - 11.2018
Auditor General
Liaoning University of Technology
10.2016 - 07.2017
BSC - International Economics and Trade
Liaoning University of Technology
01.2013 - 01.2017
Diploma - Information Technology
HiiT Computer Institute
01.2010 - 01.2011
WAEC AND NECO - Collage Certificate
Federal Government Girls Collage Minjibir (F.G.G.C)
01.2005 - 01.2010
Primary School certificate - Testimonial
Gaskiya Nursery And Primary School
01.1998 - 01.2004
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