Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Hi, I’m
Kezia Allen Emmanuel
ADMINISTRATIVE ASSISTANT
Abuja
Summary
Overview
8
years of professional experience
3
years of post-secondary education
4
Certifications
Work History
WORLDWIDE SKY PATHS SERVICES LIMITEDAbuja, FCT
Administrative Assistant
05.2016 - Current
Job overview
- Efficiently manage and coordinate appointments, ensuring timely confirmations and rescheduling as necessary
- Professionally handle approximately 10 incoming calls, relay telephone calls messages accurately, and provide information as needed
- Respond promptly to electronic inquiries, maintaining a high level of customer service
- Oversee the ordering of office supplies, ensuring inventory levels are maintained and costs are controlled
- Welcome visitors warmly and guide them to the appropriate contacts or service areas
- Accurately type and proofread various documents, ensuring error-free and professionally presented
- Clerical general support
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Established administrative work procedures to track staff's daily tasks.
Education
CITY COLLEGE OF EDUCATIONNigeria
Diploma from Education/Account Option
09.2012 - 08.2015
University Overview
Skills
Problem-Solving
Time Management
Attention to detail
Communication
MS Office
Customer Service
Certification
Office Administration
Accomplishments
Accomplishments
- Spearheaded an energy-saving initiative by implementing Inverter, resulting in a 30% reduction in electricity and Diesel consumption within the office.
- Spearheaded collaboration with facilities management to conduct a comprehensive audit of lighting and HVAC systems; adjustments led to a 20% reduction in energy consumption, translating to annual savings of $8,000.
- Assisted in training 2 new staff members, enhancing team productivity.
- Successfully negotiated a salary increment of 10% during annual performance reviews.
- Followed up on outstanding payments for the company, ensuring timely collections and improvement of cash flow.
- Managed vendor relationships, negotiating contracts that saved $5,000 annually.
Personal Information
Personal Information
Profession: ADMINISTRATIVE ASSISTANTTimeline
Administrative Assistant
WORLDWIDE SKY PATHS SERVICES LIMITED
05.2016 - Current
CITY COLLEGE OF EDUCATION
Diploma from Education/Account Option
09.2012 - 08.2015