Kevin Tonak Aruwa
Kuje, Abuja
Summary
Accomplished IT Support Officer with a proven track record at Fewchore Finance Company Limited, enhancing system efficiency and reducing downtime. Expert in hardware installation and remote desktop support, I excel in end-user training, significantly improving productivity. My proactive approach to troubleshooting and maintenance has consistently elevated client satisfaction and operational effectiveness.
Overview
5
5
years of professional experience
Work History
IT Support Officer
Fewchore Finance Company Limited
01.2024 - 10.2024
- Streamlined IT processes for increased efficiency and reduced downtime.
- Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
- Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
- Enhanced system performance by identifying and resolving technical issues promptly.
- Reduced support tickets through proactive maintenance of hardware, software, and systems.
Lead Photographer
Kevin Tonak Production
05.2019 - 11.2023
- Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking.
- Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations.
- Enhanced client satisfaction by consistently delivering high-quality photography services for various events and projects.
- Collaborated effectively with fellow photographers during large-scale events to ensure seamless coverage from multiple angles.
- Built a strong portfolio showcasing diverse photography styles, resulting in increased bookings and referrals.
IT Intern
Ministry of Petroleum
04.2022 - 09.2022
- Provided technical support, resolving IT issues to maximize productivity for team members.
- Delivered assistance and support for team-based IT projects.
- Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
- Supported IT department in handling technology rollout and maintenance.
- Assisted in managing database systems, ensuring data integrity, security, and availability.
- Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
- Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
Education
Bachelor Of Science - Computer Science
Bingham University Karu
Nigeria07.2023
Skills
- Hardware installation
- Remote desktop support
- Operating system support
- Help desk support
- Printer support
- End-user training
- System configuration
- Software deployment
Timeline
IT Support Officer
Fewchore Finance Company Limited
01.2024 - 10.2024
IT Intern
Ministry of Petroleum
04.2022 - 09.2022
Lead Photographer
Kevin Tonak Production
05.2019 - 11.2023
Bachelor Of Science - Computer Science
Bingham University Karu
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