Accomplished IT Support Officer with a proven track record at Fewchore Finance Company Limited, enhancing system efficiency and reducing downtime. Expert in hardware installation and remote desktop support, I excel in end-user training, significantly improving productivity. My proactive approach to troubleshooting and maintenance has consistently elevated client satisfaction and operational effectiveness.
Overview
5
5
years of professional experience
Work History
IT Support Officer
Fewchore Finance Company Limited
01.2024 - 10.2024
Streamlined IT processes for increased efficiency and reduced downtime.
Trained end-users on best practices for system usage, increasing their productivity and confidence in utilizing technology tools.
Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Managed IT asset inventory efficiently, ensuring accurate tracking and timely replacement or upgrades as needed.
Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and Type.
Enhanced system performance by identifying and resolving technical issues promptly.
Reduced support tickets through proactive maintenance of hardware, software, and systems.
Lead Photographer
Kevin Tonak Production
05.2019 - 11.2023
Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking.
Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations.
Enhanced client satisfaction by consistently delivering high-quality photography services for various events and projects.
Collaborated effectively with fellow photographers during large-scale events to ensure seamless coverage from multiple angles.
Built a strong portfolio showcasing diverse photography styles, resulting in increased bookings and referrals.
IT Intern
Ministry of Petroleum
04.2022 - 09.2022
Provided technical support, resolving IT issues to maximize productivity for team members.
Delivered assistance and support for team-based IT projects.
Completed assigned tasks ahead of schedule, demonstrating strong time management skills and commitment to project success.
Supported IT department in handling technology rollout and maintenance.
Assisted in managing database systems, ensuring data integrity, security, and availability.
Organized and maintained IT inventory, ensuring all hardware and software assets were accurately accounted for and in optimal condition.
Provided technical support to staff and clients, resolving issues promptly and maintaining high satisfaction levels.
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