Kevin Okpere

Sales Assistant

Chief Executive

Lagos, Nigeria

09.2023 - Current

Maintained impeccably high standards store presentation and hygiene through cleaning.
Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Worked energetically to maintain efficient operations during peak trading hours.
Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
Facilitated swift, efficient customer experience, retaining orders with Number% accuracy.
Maintained optimal store image through regular cleaning, organising and merchandising.
Warmly greeted customers within Number seconds of arrival to maintain service efficiency.
Maximised sales opportunities, contributing to Number% store revenue increase in Timeframe.
Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
Resolved customer complaints and process issues with proactive problem-solving skills.
Carried out active selling from initial customer greeting.
Accepted card, cash and cheque payments in POS register system.
Prepared orders for customers with wrapped, bagged and boxed items.
Prepared invoices for customers with large orders or special sales types.
Managed customer lines for minimum wait times and high satisfaction.
Requested and checked customer IDs at checkout for age-restricted products.
Helped customers obtain specialised help for refunds and exchanges.
Identified discrepancies in stocks through regular inventory management.
Engaged customers to enhance in-store experience and provide outstanding customer service.

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