Dynamic content moderator at ZenGroup Inc. with expertise in data analysis and policy development. Proven ability to enhance moderation processes through cross-functional collaboration and effective communication. Successfully trained new moderators, fostering a consistent approach that improved team performance and compliance. Skilled in utilizing Zendesk for efficient workflow management.
Overview
2026
2026
years of professional experience
Work History
Content Moderator
ZenGroup株式会社 / ZenGroup Inc.
Osaka, Japan
07.2025 - 08.2025
Reviewed and evaluated user-generated content across multiple platforms to ensure compliance with company policies and legal regulations.
Utilized content management tools such as Zendesk and JIRA for ticket tracking, workflow management, and issue resolution.
Analyzed moderation data and user reports to identify patterns, escalating critical issues and proposing policy adjustments to senior management.
Collaborated with cross-functional teams including legal, product, and customer support to resolve content disputes and improve moderation processes.
Trained new moderators on guidelines and the effective use of moderation tools, contributing to a consistent moderation approach.
Developed reports and dashboards to monitor content trends and team performance, enabling data-driven decision-making.
Teacher in Social Science
Olu-Omolara International School
Sango Otta, Ogun State
Skilled in presenting complex economic concepts in a clear, engaging, and age-appropriate manner to diverse learners.
Proficient in developing comprehensive lesson plans, instructional materials, and assessments aligned with curriculum standards.
Experienced in fostering a positive, respectful, and disciplined classroom environment conducive to learning.
Encouraged analytical and problem-solving skills in students through applied economic scenarios and discussions.
Adept at building positive rapport with students and motivating them to achieve academic success.
Effectively managed multiple responsibilities including lesson preparation, teaching, grading, and administrative duties.
Worked collaboratively with colleagues, parents, and administration to support student learning and school objectives.
Education
Bachelor of Science - B.Sc in Business Administration
Wesley University
Ondo Town, Ondo
11-2017
Skills
Data analysis
Content moderation
Policy development
Cross-functional collaboration
Relationship building
Zendesk proficiency
Communication skills
HTML/CSS Basics
SEO knowledge
Performance monitoring
Online research
Social media
Languages
English
First Language
Timeline
Content Moderator
ZenGroup株式会社 / ZenGroup Inc.
07.2025 - 08.2025
Teacher in Social Science
Olu-Omolara International School
Bachelor of Science - B.Sc in Business Administration
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