KENNETH CHINWEIKPE AMADI
IT Systems Administrator
Summary
A highly experienced IT professional with over 10 plus years of experience, specializing in IT systems administration, Server management, business development, technical support, customer support, compliance and marketing with an extensive knowledge of international business compliance requirements. Experienced in networking, IT security, and cloud-based solutions. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
IT Systems Administrator
AB Offshore Marine Services Limited
Lagos
02.2018 - Current
- Responsible for managing the IT infrastructure of the organization, including network management, security, and backup systems
- Provide technical support to employees and clients, ensuring that all systems are running smoothly and efficiently
- Monitor and troubleshoot IT issues, implementing necessary changes and updates to prevent downtime
- Ensure compliance with international business compliance requirements such as Nipex, Ariba, NJQS, EIRS, OCIMF-OVID, ICoCA, ISO 18788, and ISO 9001
- Develop and maintain IT policies and procedures, ensuring that all employees adhere to best practices
- Successfully trained 20 plus on the use of new systems, IT security, threat management, marine cyber security, and counter measures
- Provided technical support to employees and clients, troubleshooting hardware and software issues
- Assisted with the installation, configuration, and maintenance of IT infrastructure
- Monitored and maintained the company's network Infrastructure and servers
- Managed the company's inventory of hardware and software.
- Conducted routine and emergency maintenance of assigned data center equipment.
- Developed modification program to determine compatibility with various software.
- Mentored employees and offered constructive feedback for performance improvement.
- Performed software installations and upgrades to Windows operating systems.
- Integrated and updated software products to boost system compatibility.
- Spearheaded inventory control measures to replenish and maintain IT equipment.
- Attended meetings to deliver status reports to key stakeholders.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Analyzed network traffic and performance metrics to optimize system performance.
- Evaluated software products to determine compatibility with existing systems.
- Designed and evaluated WAN and LAN connectivity technologies.
Business Development Officer
AB OFFSHORE MARINE SERVICES LIMITED
Lagos
12.2019 - Current
- Conducted market research to identify potential clients in the maritime sector
- Developed and implemented sales strategies, resulting in increased revenue and market share
- Collaborated with cross-functional teams to develop new services
- Developed proposals and presentations for clients, communicating the benefits of AB Offshore Marine Services Limited's services
- Maintained relationships with existing clients, ensuring high levels of customer satisfaction
- Developed and deployed Surveys and clients satisfaction feedback system
- Developed policies and Procedures
- Developed Due Diligence System in line with international best practices and OCIMF guidelines
- Managed organization online presence (Website and LinkedIn) to drive sales
- Managed organization’s Bidding Processes and platform (Nipex SAP eMarket 7.5, Ariba Platform, NJQS)
- Reviewed ITT documents and successfully completed 8 Bids on the Nipex System, com/TripAdvisor.com
Internal Auditor
AB OFFSHORE MARINE SERVICES LIMITED
LAGOS
01.2019 - Current
- Conducted audits for ISO 9001:2015 and ISO 18788:2015
- Developed and implemented audit plans, ensuring that all necessary documentation and evidence were gathered
- Analysed audit findings and prepared comprehensive reports, making recommendations for improvement
- Implementation of corrective actions, ensuring compliance with industry standards
- Maintained relationships with clients, providing ongoing support and guidance.
Consultant
Gadgets Geeks-Ardent Pros
Lagos
01.2017 - 11.2017
- Collaborated with end users to gather and understand their technology needs, concerns, and specifications
- Evaluated, and recommended technology solutions that fulfill business demands and promote organizational strategies
- Assess project feasibility, generate proposals, appraise vendor products, bargain with vendors, and recommend vendor selection
- Monitor deliverables' schedule, communicate frequently with end users about schedules, challenges, and delivery
- Deployed, test, evaluate, monitor, and troubleshoot new technologies to guarantee their efficiency in meeting user requirements
- Deliver training to end users on new systems or technologies, create training content for complex systems and applications
- Lead and oversee projects, advance, and maintain project management competencies.
- Integrated technology and business operations to identify targeted solutions to customer issues.
- Created and developed detailed work plans to meet business priorities and deadlines.
- Organized and analyzed primary and secondary research to understand industry, market and company trends.
Customer Support-Sales and Marketing Consultant
PROTAGONISTS E SOLUTIONS PVT
Noida
06.2014 - 08.2016
- Regularly interacted with over 200 customers daily through phone calls and emails
- Offer suitable deals to increase overall sales margin
- Contract Negotiations
- Ensure customer complaints are resolved at the earliest possible time
- Attained an overall 9 out of 10 quality score rating for customer engagement and conflict resolution
- Achieved the most amount of customer satisfaction index -lest number of chargebacks on cards.
- Directed marketing plans for 1000+ clients, proactively servicing needs, maintaining satisfaction and consistently achieving profit goals.
System Administrator and Broadcast Engineer
KARUNA KENDRA WELFARE SOCIETY
Faridabad
12.2012 - 12.2016
- Responsible for Installation of HPE Server (ML350)
- Created domain logins for over 25 Systems
- Responsible for all server administrative roles
- Created new email for about 25 personnel (Postmaster, outlook express, Outlook)
- Responsible for Installation of operating systems, software, and antivirus
- Responsible for maintenance and troubleshooting of PCs, laptops
- Responsible for streamlining and cutting down network related issues
- Reduced the complexities of connecting to different networks
- Ensured a zero tolerance to network security breaches
- Ensured the organization website is up to date
- Played a key role in increasing user experience ratings for live broadcast
- Responsible for all social media engagement
Associate Consultant
eSIRT CONSULTANCIES
01.2013 - 01.2014
Education
Bachelor of Science - Information Technology
Manav Rachna International University
Faridabad 07.2010 - 07.2013
Skills
TECHNOLOGY PROFILEundefined
Timeline
Business Development Officer
AB OFFSHORE MARINE SERVICES LIMITED
12.2019 - Current
Internal Auditor
AB OFFSHORE MARINE SERVICES LIMITED
01.2019 - Current
IT Systems Administrator
AB Offshore Marine Services Limited
02.2018 - Current
Consultant
Gadgets Geeks-Ardent Pros
01.2017 - 11.2017
Customer Support-Sales and Marketing Consultant
PROTAGONISTS E SOLUTIONS PVT
06.2014 - 08.2016
Associate Consultant
eSIRT CONSULTANCIES
01.2013 - 01.2014
System Administrator and Broadcast Engineer
KARUNA KENDRA WELFARE SOCIETY
12.2012 - 12.2016
Bachelor of Science - Information Technology
Manav Rachna International University
07.2010 - 07.2013
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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