Operations & Internal Audit Manager (Product-Adjacent Role)
- Acted as product owner for internal operational workflows supporting dispatch, delivery, and asset management across 6 locations
- Identified user pain points through frontline engagement and translated them into standardized processes and SOPs, reducing turnaround time by 30%
- Defined and tracked operational KPIs (delivery time, cost per delivery, asset utilization) to measure performance and guide prioritization
- Prioritized initiatives based on impact vs effort, contributing to six-figure quarterly operating cost savings
- Partnered with leadership and operations teams to roll out changes, gather feedback, and iterate on solutions
