Ndubuisi Johnpaul kenechukwu
Kubwa,Abuja
Overview
5
5
years of professional experience
Work History
Head of Partnerships
ROI Kings
08.2024 - 05.2025
- I specialized in providing a fully customized end-to-end sales cycle, including lead generation, personalized outreach, qualified appointment setting, and industry-specific pipeline development to drive deal closures.
- Spearheaded strategic partnerships to expand ROI Kings’ presence and establish its reputation as a cost-effective, results-driven outsourced sales solution.
- I collaborated with international sales teams to implement customized solutions, ensuring seamless integration and alignment with client goals.
- I played a pivotal role in driving revenue growth by generating new business opportunities, surpassing quotas, and delivering a measurable return on investment for clients.
- Oversaw the development and execution of tailored strategies to support clients in achieving consistent sales pipeline growth.
- Facilitated partnerships that reinforced ROI Kings’ ability to offer comprehensive sales cycle support at a cost-effective rate, enhancing client satisfaction and retention.
Administrative Assistant
Cumet Paints
05.2024 - 08.2024
- Compiled data from various sources into organized reports for review by management team.
- Managed office supplies inventory and placed orders when necessary.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Demonstrated exceptional communication and persuasive skills to establish trust and drive conversions.
- Maintained detailed records of client interactions in the CRM, ensuring accurate and efficient follow-ups.
- Collaborated with the customer success team to ensure a smooth transition of ongoing support, for clients, contributing to high satisfaction and retention rates.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
Sales Associate
Report Owls
01.2024 - 04.2024
- Qualified potential clients, and served as an enrollment officer for the disputed program and credit repair services, ensuring a high level of accuracy, and customer satisfaction.
- Managed and handled lengthy inbound calls, by effectively addressing client inquiries, providing detailed program information, and guiding them through the enrollment process.
- Utilized tools, such as Twilio Flex, Slack, and Google Office Suite to streamline communication, manage workflows, and maintain accurate client records.
- Demonstrated strong problem-solving skills by addressing customer concerns and providing tailored solutions, to meet their credit repair needs.
- Maintained a professional and client-focused demeanor, contributing to a positive customer experience and fostering trust in the company’s services.
Lead Conversion Specialist
Call-tend Inc.
12.2023 - 01.2024
- Utilized API (CRM) tools such as Ytel Dialer, Slack, and Google Office Suite to manage and receive leads from real estate agents, initiating outbound calls to engage potential clients.
- Successfully converted leads, by employing effective communication and qualification strategies, following designated call scripts.
- Assessed client buying and selling intent, determined timelines, and verified lead eligibility (nurtures) for real estate transactions.
- Consistently achieved and exceeded conversion targets, contributing significantly to the team’s overall success.
Sales Specialist
Digi Rep
06.2023 - 12.2023
- Developed contact center operational strategies by conducting needs assessments, performance reviews, capacity planning, cost-benefit analyses, and evaluating state-of-the-art technologies.
- Monitored and improved contact center operations by tracking system performance, identifying and resolving issues, and preparing actionable plans based on system audits and analyses.
- Prepared comprehensive performance reports by collecting, analyzing, and summarizing data and trends, and effectively sharing insights with call center operations to drive improvements.
Virtual Assistant
The VA Group
01.2022 - 06.2023
- Managed calendars, scheduled appointments, organized meetings, and coordinated travel arrangements.
- Maintained and organized data by inputting information into databases and managing files and documents effectively.
- Assisted in project management tasks, including tracking project progress and coordinating team activities to ensure timely completion.
- Conducted research on specific topics, gathered relevant information, and prepared detailed summary reports.
Customer Service/Call Center Agent/Support Specialist
Outsource Global LTD
01.2020 - 10.2021
- Provided support to disabled Americans, assisting them in qualifying for disability benefits through various channels, including inbound and outbound calls, emails, and data entry.
- Analyzed and filed claimant application data on the SSA site, ensuring all documents were legible, complete, and error-free.
- Assisted in troubleshooting complex technical issues, providing clients with clear and concise solutions.
- Helped reduce customer churn and increased satisfaction ratings by 20% through effective communication and problem-solving skills.
- Provided updates to the SSA regarding payments and awards, facilitating smooth claim progress.
- Improved claimant satisfaction from 67% to 82% and increased retention rates by 20%.
- Collaborated with cross-functional teams to identify and implement process improvements, resulting in a 30% reduction in customer escalations and a 25% increase in first-call resolution rates.
- Utilized Salesforce, Zendesk, VICIdial, Bitrix, Chatbox, Google Office Suite, Slack, Canva, and Excel to manage and optimize support processes.
Timeline
Head of Partnerships
ROI Kings
08.2024 - 05.2025
Administrative Assistant
Cumet Paints
05.2024 - 08.2024
Sales Associate
Report Owls
01.2024 - 04.2024
Lead Conversion Specialist
Call-tend Inc.
12.2023 - 01.2024
Sales Specialist
Digi Rep
06.2023 - 12.2023
Virtual Assistant
The VA Group
01.2022 - 06.2023
Customer Service/Call Center Agent/Support Specialist
Outsource Global LTD
01.2020 - 10.2021
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