Kemisola A Adelakun
Lagos,Nigeria
Summary
Trained Customer Relationship Manager skilled with hardware and software. Analytical in investigating problems, tracing root causes, and correcting routine or serious issues. Communicates easily with technical and non-technical personnel to deliver quality support.
Overview
6
6
years of professional experience
Work History
TECHNICAL CRM COORDINATOR
BetBonanza
Lagos, Nigeria
12.2019 - Current
- Compiled and reviewed consumer data on patterns and preferences for marketing information.
- Responsible for building and optimizing landing pages and monitoring program engagement KPIs such as Open Rate, Click-to-Open Rate, Conversion, AB Testing, and Unsubscribes.
- Understand customer behaviour and draw insights from data to make data-driven decisions and recommendations for campaign optimization.
- Gathered customer feedback, analyzed data, and provided actionable insights to internal teams to improve product features, functionality, and overall customer experience
- Led onboarding and implementation processes for new customers, ensuring smooth transition and successful adoption of product/service.
- Seek and maintain full-time position that challenges utilizing interpersonal skills, excellent time problem-solving skills., Monitoring relationships with existing customer's systems
- Architect and execute A/B tests in content camp automated workflows
DIGITAL MARKETING STRATEGIST, C Ceramica
Lagos
01.2018 - 01.2019
- Developed and managed Digital Marketing campaigns for the company
- Developed and implemented robust Social Media strategies for the company
- Managed and maintained organization's website.
- Generated and optimized content for website and social networking accounts such as Facebook and
- Witter
- Tracked and analyzed website traffic flow and provide regular internal reports
- Attained Key Performance Indicators such as reducing website bounce rate, increasing dwell time, or improving conversion
- Continually worked on Search Engine Optimization of the website
- Fixed any errors or bugs in online content
- Edited and posted videos, podcasts, and audio content to online sites
DIGITAL MARKETER /TECHNICAL CUSTOMER RELATIONSHIP MANAGER
Levit
12.2019
- Reporting on campaigns and customer engagement, sharing learning's and extracting insights from data
- Identified requirements that drive product improvements and user experience
- Keeping up with industry standards and trends
- Manage Customer-Business Communications
- Monitor Customer Care Strategies
- Alerting the sales team to opportunities for further sales within key clients
- Carrying out client satisfaction surveys and reviews
- Collaborate to Ensure Customer Satisfaction
- Design and oversee all aspects of the company's digital marketing department including marketing database, email, and display advertising campaigns
- Prepare accurate reports on the marketing campaign's overall performance
- Plan and manage our social media platforms
- Evaluate important metrics that affect the company's website traffic, service quotas, and target audience.
CONTENT MANAGER
Tdavid Apparels
Lagos, LA
01.2017 - 01.2018
- Developed and executed Social Media strategy through competitive research, platform determination, bench-marking, messaging and audience identification
Education
Bachelor of Arts - English Education
Obafemi Awolowo University
Ile-Ife09.2016
S.S.C.E -
Saint Helen's Unity Secondary School
Ondo07.2008
Certified Digital Marketer, Dream -
Development Center
Lagos06.2019
Some College (No Degree) -
Udemy
OnlineUdemy II Cyber Security course for beginners - undefined
Some College (No Degree) - The Absolute Beginners Guide To Cyber Security
Udemy
Online01.2022
Some College (No Degree) - Digital Marketing
Dream Development Center
Lagos05.2018
Skills
- CRM Tools like Customer IO, Xtere Push, SMS Tools
- Technical A
- Multitexter, and MailChimp
- Website optimization
- Marketing Automation Software
- Software B
- Microsoft Office Suite (Word,
- HTML/CSS
- Excel, PowerPoint, Access,
- Outlook and Publisher)
- Sales data analysis
- Data modeling
Timeline
TECHNICAL CRM COORDINATOR
BetBonanza
12.2019 - Current
DIGITAL MARKETER /TECHNICAL CUSTOMER RELATIONSHIP MANAGER
Levit
12.2019
DIGITAL MARKETING STRATEGIST, C Ceramica
01.2018 - 01.2019
CONTENT MANAGER
Tdavid Apparels
01.2017 - 01.2018
Bachelor of Arts - English Education
Obafemi Awolowo University
S.S.C.E -
Saint Helen's Unity Secondary School
Certified Digital Marketer, Dream -
Development Center
Some College (No Degree) -
Udemy
Udemy II Cyber Security course for beginners - undefined
Some College (No Degree) - The Absolute Beginners Guide To Cyber Security
Udemy
Some College (No Degree) - Digital Marketing
Dream Development Center
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