Kemi Omoniyi
3,Olaoluwa Yerokun Street, Green Gate Estate, Oluyole Extension
Summary
Leveraging keen interest in client relations and customer service, I seek a role where I can contribute positively to organizational goals by resolving issues, building strong relationships, and implementing effective customer relationship management strategies.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Sterling Bank Plc
10.2022 - Current
- Mastered effective communication techniques, including active listening, clear explanation, and conflict resolution
- Demonstrated exceptional product knowledge, enabling me to provide accurate and tailored solutions to customer queries
- Leveraged technology to streamline customer service processes, increasing efficiency and productivity
- Contributed to building and maintaining strong customer relationships, resulting in brand loyalty and increased customer lifetime value
- Supported the company's overall growth strategy by consistently exceeding customer service goals
- Played a key role in creating a positive and welcoming customer experience
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Provided primary customer support to internal and external customers
Community Social Officer
Ministry of Agricultural and Food Security
03.2021 - 08.2021
- Executes the assignment of duties such as, cultivation, water management, and harvesting of crops to ensure productivity goals are met
- Train personnel on how to perform the work required, how to operate applicable equipment, in addition to other duties as required by the organization
- Trains workers in planting, harvesting, pest control, insect and disease identification, and in the use of safety measures
- Efficiently communicate to farm manager on a daily basis
- Conducted environmental assessments of proposed projects to identify and assess potential environmental risks in the areas of Agriculture.
Agricultural Community Support Intern
Federal Ministry of Agricultural and Food Security
Abuja
01.2021 - 06.2021
- To communicate with farmers, adopting group extension method such as farm rallies, farm demonstrations, farm walk and field visits
- To convince farmers to adopt new technology.
- Creating bridge between farmers and the government and research institute
Community Mobilizer Volunteer
International Rescue Committee
09.2020 - 02.2021
- Mobilize community and carryout awareness raising on non-formal Education within communities
- Provide timely quality report to the Education officer
- Effective stakeholder's management
- Ensure strict compliance to Children and Young people safeguarding policy and respect their rights at all time
- Support and participate in monitoring of teachers' training
- Participate in monthly supervision meeting to ensure adherence to standard of case management
- Collate and submit names of new enrollees to the project officer
- Maintain confidentiality of beneficiaries' data at all times
- Team management and conflict resolution
- Developed and implemented strategies to increase community engagement.
- Conducted outreach activities to build relationships with key stakeholders in the community.
Community Nutrition Volunteer
Plan International
01.2019 - 06.2019
- Screening of children aged 6-59 months for malnutrition using MUAC tape, checking for bilateral
- Prompt referral of identified SAM or MAM cases to appropriate treatment centers
- Strengthen the referral linkages through follow up of referred cases
- Home visit to absent cases or children registered in the OTP with poor recovery to identify the likely cause and take appropriate acts
- Protect the rights of children and young people and report any suspected case of abuse
- Mobilize and raise awareness in the community on the possible causes of malnutrition, effects of malnutrition and signs of acute severe malnutrition (SAM)
Education
Bachelor of Science - Agricultural Extension and Rural Development
Ladoke Akintola University of Technology
01.2021
Skills
- Client-Centric
- Problem-Solver
- Team Player
- Time Management Master
- Effective Communicator
- Highly Organized
- Dedicated Professional
- Safety training
- Incident reporting
- Environmental monitoring
- Workplace inspections
- Environmental education
- Environmental compliance
- Environmental auditing
Websites
Certification
- Project Management, Alison.com, 2022
- Human Resources, Alison.com, 2022
- Member of the Agricultural Extension Society of Nigeria (AESON), 2020
- Prevention of Sexual Exploitation and Abuse (PSEA), Unicef, 2022
- Multi Sectoral Intervention In Emergencies Preparedness And Response, Unicef, 2022
- Introduction To Needs Assessment, Humanitarian Academy, 2022
Personal Information
Nationality: Nigerian
Achievementsawards
- Recognized for prominent engager of non formal education in the community at International Rescue Committee.
- Succeeded as part of team in heading and coordinating group of farmers in the ONE STOP CENTER PROJECT and maintaining a smooth operational system at Federal Agricultural Extension Services.
Timeline
Customer Service Officer
Sterling Bank Plc
10.2022 - Current
Community Social Officer
Ministry of Agricultural and Food Security
03.2021 - 08.2021
Agricultural Community Support Intern
Federal Ministry of Agricultural and Food Security
01.2021 - 06.2021
Community Mobilizer Volunteer
International Rescue Committee
09.2020 - 02.2021
Community Nutrition Volunteer
Plan International
01.2019 - 06.2019
Bachelor of Science - Agricultural Extension and Rural Development
Ladoke Akintola University of Technology
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