KELVIN MALU
Dubai
Summary
Accomplished sales and customer service professional with a proven track record in driving revenue growth, building client relationships, and exceeding sales targets. Proficient in CRM, business development, and sales strategy. Actively seeking opportunities to contribute to business success and growth. Consistently converted leads, exceeded quotas, and maximized revenue through proactive and ambitious strategies as an accomplished senior sales executive. Committed to outperforming expectations with a decisive, passionate, and devoted approach. Effective in connecting with customers through attentiveness, resourcefulness, and personable nature.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Sales Executive
HADAYA AL KHALEEJ ADV. GIFT TR
10.2022 - Current
- Maintained up to date knowledge of products, services, and promotions
- Maximized revenue through upselling and marketing
- Resolved customer inquiries across channels
- Monitored service data, handled sales administration, and assisted clients in finding suitable products, ensuring satisfaction
- Employed effective problem-solving techniques, increasing client satisfaction ratings.
- Developed customized proposals that addressed specific client needs, ultimately securing their commitment and loyalty.
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Consistently monitored sales performance metrics, adjusting tactics as necessary to achieve desired results.
Sales Executive
HADAYA AL KHALEEJ ADV. GIFT TR
08.2020 - 10.2022
- Served as the first point of contact for customers, educating on products and services
- Converted prospects into clients, identified needs, tracked payments, and escalated issues
- Conducted sales presentations, managed feedback, and handled administrative tasks across various communication channels
Sales Coordinator
DELITE SUPERMARKETS
07.2017 - 08.2019
- Proven customer service experience in office environments, with strong communication and telephone skills
- Expertise in calculating discounts, commissions, and percentages, with ability to multitask and perform under pressure
- Successfully promoted and sold products, generating sales ideas and opportunities
Education
Higher National Diploma -
Accountancy
General Certificate -
Education
General Certificate - English
Education
Skills
- Sales Strategy Development
- Market Analysis
- Digital Marketing
Sales Development
Client Relationship Management
Negotiation expertise
Relationship selling
Sales Forecasting
Certification
- Driver License
- Cyber Security (training)
Languages
English
French
REFERENCE
Available on request
Timeline
Senior Sales Executive
HADAYA AL KHALEEJ ADV. GIFT TR
10.2022 - Current
Sales Executive
HADAYA AL KHALEEJ ADV. GIFT TR
08.2020 - 10.2022
Sales Coordinator
DELITE SUPERMARKETS
07.2017 - 08.2019
General Certificate -
Education
General Certificate - English
Education
- Driver License
- Cyber Security (training)
Higher National Diploma -
Accountancy
Similar Profiles
Lekha RathnakumarLekha Rathnakumar
Quality Control Manager at Fanar Al Khaleej Tr.Quality Control Manager at Fanar Al Khaleej Tr.
MD MOHSIN UDDINMD MOHSIN UDDIN
Sales Executive at BAHR AL HADAYA TR.CENTERSales Executive at BAHR AL HADAYA TR.CENTER
Razeen RahamanRazeen Rahaman
Team Leader Collection and Recovery at TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAETeam Leader Collection and Recovery at TAHSEEL – HADAF AL KHALEEJ DEBT COLLECTION LLC. AL MAJAZ UAE